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Digital Analyst (Customer Engagement)
Dependent upon experience
7 December 2022
Your role at a glance
In Group Technology we deliver customer journeys and technology services that underpin our business, the controls that keep us safe and the passion that accelerates the art of the possible.
The role of the Digital Customer Engagement Analyst is to be laser focused on the adoption and usage of our digital services, along with customers’ satisfaction with their digital experience. Working with a range of business stakeholders, UX colleagues and delivery teams, the post holder will be analytically driven to use insight to promote and drive up self-service usage, analyse and address failure demand, and measure and improve customer satisfaction.Full description