We are recruiting for a Business Relationship Analyst in our Cardiff offices

Principal Accountabilities:

• Proactively engage and build relationships with LGIM's service providers.
• Provide efficient and effective support to LGIM maintaining continuity of contact wlth key stakeholders and LGIM service providers.
• Co-ordination of service provider reviews
• Co-ordination and production of management information relating to LGIM's service providers.
• Monitor and challenge reporting provided internally and by service providers.
• Analyse/interpret service providers Ml and establish relevance to LGIM.
• Prepare presentational data for review meetings.
• Thorough understanding of all key issues with providers so as to manage their resolution.
• Drive and oversee the resolution of issues by liaising with the appropriate LGIM areas.
• Report to Senior Management on a formal and regular basis, service standards being achieved, concerns/issues and proposals for enhancing all aspects of the relationship.
• Draw on Industry initiatives to improve LGIM processes. Engage with various vendors to promote LGIM initiatives where applicable.
• Ensure key stakeholders are receiving a service which meets their expectations.
• Responsible for sharing market Information to relevant internal departments. Identify issues/changes which impact teams across Investment Operations/LGIM, initiating projects/working parties where applicable.
• Identify areas where the service providers could provide additional services in order to support our current and future business needs.
• Influence service providers to continuously raise service standards in order to meet our expectations.
• Review Service Level Agreements (SLA's).
• Work with key internal stakeholders to continuously monitor fee levels ensuring fair value for money.
• Operate across the LGIM group and escalate issues where necessary.
• Maintain technical capability for job, keeping abreast of market and industry developments including attending industry and networking events & forums Initiate change & ability to challenge the status quo
• Take ownership & responsibility to maintain and improve the  service provision provided by the suppliers and particularly where issues arise

Ideally, the successful applicant will have extensive fund knowledge and a proven track record in the following:

• Thorough understanding and in depth experience of all aspects of Investment Management
• Previous experience of working in a Relationship Management function is essential.
• Effecting, managing and driving change within an organisation.
• Proven track record of dealing with and influencing across an organisation.
• with the following personal qualities:
• Highly developed communication / presentation skills.
• Highly developed influencing and persuasive skills.
• Good analytical and written skills
• Excellent attention to detail
• Demonstrable relationship management skills.
• Innovative and creative
• Ability to present to senior management

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 22 days’ (with potential to rise to 26 days) holiday, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

For further information about the role, please contact Rachel Chima, Resourcing Consultant, at Rachel.Chima@landg.com