We are looking for administrators to join our growing Workplace Savings area in Cardiff.

1. Service Proposition

Using supported systems, prioritise own work and proactively support your team colleagues to meet and where possible exceed service levels, targets and customer expectations, across the full suite of Workplace DC pensions products and propositions specific to your team.

2. Technical Expertise

Acquire, utilise and enhance your own technical expertise and development in product, systems, legislation and processes to the required level within the knowledge and skills matrix, maximising your contribution to the area and ensuring customers are provided with the correct information to manage and plan for retirement.  

3. Innovation

Follow all business processes, by using approved guidance material, analysing feed back on effectiveness and appropriateness updating when necessary. Take ownership of resolving exceptions and identify process improvements, recommending system changes and enhancements in order to reduce our operational costs

4. Customer Service and Relationship Management

Develop professional working relationships with all internal and external customers by supporting the workplace DC pensions proposition in line with treating customers fairly. Actively join in discussions to analyse feedback from all sources. Where failings are identified, feedback to relevant areas enabling changes to be made to achieve customer satisfaction, retention and advocacy

5. Regulatory Controls

Assist the team and department to adhere to pension and internal compliance regulations and in the identification and management of regulatory and financial risks, breaches and complaints. Ensuring the department operates in a compliant manner regarding suspicious transactions.

6.  Data Analysis

Record accurate information and process work within agreed external service levels.  Provide accurate and timely updates therefore ensure deadlines are met and quality levels are achieved in order to deliver a high standard of customer service and ensuring data can be provided for internal MI reporting.

7. Customer Transactions

Take full responsibility for the servicing of accurate and timely transactions, comply with all regulatory and trustee regulations and ensure money-laundering requirements are met protecting L&G from the risk of financial loss or reputational damage.

Straightforward

• Earn trust by being open and honest, demonstrating integrity and doing what you say
• Have the courage to ask questions and express your thoughts and ideas (intellectual honesty – don’t just say what you think others want to hear)
• Be open to feedback and share it too – celebrate success and learn quickly from mistakes
• Use clear and genuine language to convey your message, ensuring it’s appropriate to your audience
• Be fair and transparent to encourage meaningful relationships with your colleagues, customers and partnerships

Collaborative

• Work together constructively to create and contribute to high-performing teams
• Be inclusive by making best use of different backgrounds, expertise and experience to improve business and customer outcomes
• Seek out internal and external connections and networks to share and gather information and opinions
• Have confidence to create debate and hear other points of view to improve the quality of decision making
• Engage your stakeholders (internal and external) and be conscious of the impact of your decisions when introducing change

Purposeful

• Be ambitious; set  higher expectations to deliver successful outcomes
• Always do what is right for our business, employees, customers and clients by working in line with our business principles
• Put your customer (internal and external) at the heart of everything you do
• Demonstrate excellent execution. and deliver with pace and energy. take informed risks, be decisive and responsible for the outcome
• Be a ‘positive disruptor’ – be curious,  think deeply and generate innovative ideas to improve what we do and how we deliver together
• Take ownership of your career and development

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 22 days’ (with potential to rise to 26 days) holiday, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

For further information, please contact Rachel.Varney@landg.com