To provide and support the pro-active benefits management service for Group and Individual Protection customers by establishing and overseeing the delivery of early intervention, treatment/therapy referrals, rehabilitation and return to work plans.

This is a homebased position. 

Role Overview

To provide and support the pro-active benefits management service for Group and Individual Protection customers by establishing and overseeing the delivery of early intervention, treatment/therapy referrals, rehabilitation and return to work plans.

Accountabilities

• Provide comprehensive clinical specialist advice, reports and support to the benefits management team to assist in the assessment and management of Income Protection, Critical Illness and Ill Health Liability Insurance claims.
• Develop and build effective relationships with members by holding discussions and conducting assessments through telephone or face to face contact, establishing their clinical capability, developing and monitoring rehabilitation plans.
• Develop and continually review procedures to ensure market leading delivery of rehabilitation programmes to proactively manage Income Protection claims, assisting with return to work plans and providing guidance on reasonable adjustments as stated under the Equality Act. 
• Develop and build effective relationships with IFA’s and Policyholders (employers), both pre and post sale, in order to promote the understanding of our benefit management philosophy and operating procedures. 
• Develop, build and maintain effective relationships with our external suppliers to ensure that we receive cost effective services.
• Train, mentor and develop other members of the benefits and rehabilitation team to improve their skill level.
• Define, develop and deliver processes and systems to ensure a consistent and good level of service that means customer’s expectations are met, is consistent with what we have communicated and is aligned to L&G’s Customer Experience and Treating Customers Fairly policy.
• Define, develop, deliver processes and systems to ensure that all customer data is dealt with appropriately in accordance with legislation, in particular the Data Protection Act (1995), the Access to Medical Reports Act (1988) and Legal & General’s Confidentiality Policy.

The jobholder must be either an Registered General Nurse, Physiotherapist or Occupational Therapist  with either an Occupational Health qualification or vocational rehabilitation experience and must be registered with the Nursing & Midwifery Council (NMC) or the appropriate governing body.  

Knowledge Required

• Knowledge of the Insurance market or Income Protection products is preferred although training will be provided.
• Good level of IT skills
• Knowledge of the investigative and rehabilitation services provided by external organisations.
• Knowledge & understanding of the Welfare Reform Act and DWP initiatives.
• The jobholder requires extensive legislative and regulatory knowledge including;

- The Equality Act

- Welfare Reform Act

- Health & Safety at Work

- Working Time Directives

- Employment Law

- Data Protection Act

- Financial Ombudsman Service

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days' holiday (plus one day after two years), private medical insurance, performance related bonuses, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

Please email Stacie Burnett, Resourcing Lead, Stacie.Burnett@landg.com for further information.