Head of Data Services
- Role Type
- Upto £85,000 depending on experience
- Closing Date
- Company Info
Working here is about being there for our customers; we’re available should the worst happen and we work together to enable social and financial equality across the UK. But it’s also about you –how you develop and what you can achieve. We’ll help your talent thrive in an environment where you’ll be supported to work flexibly and autonomously, sharing in our success and rewarded for a great performance with a generous benefits package.
- Department Info
With around one million customers, our retail business helps turn customers’ pension savings into lifelong retirement income and our corporate business looks after our defined benefit pension schemes ensuring they are effectively managed to protect against risk and achieve their maximum potential.
- Job Duties
Drive the successful deployment of the LGR data strategy so that all objectives are met in the core areas of operational strategic focus. These are: accuracy, service excellence, operational efficiency, controlled, value creation and high performing teams, so that the service proposition is recognised within the corporate retirement market as ‘best of breed.’
Strategy - Shape the development of the overall bulk data on-boarding service proposition to meet the needs of customers and key stakeholders, establishing and extending our service offering as a differentiator in enhancing LG Retirement competitive position, its reputation and its ability to secure new customers and partners.
Operations Delivery - Lead the delivery of the end-to-end bulk data on-boarding, cleansing and validation proposition, ensuring exacting standards of quality, commercial outcomes, governance, process/systems, communications, and customer experience are met. Operate inside key cost and commercial performance targets. Establish corrective plans as necessary planning for the future in line with business plans and forecasts.
Business Growth - Influence the development of the bulk administrative service proposition ensuring service offering and business growth opportunities are maximised.
New Business Generation - Provide thought leadership and development of materials to promote the bulk business data services strategy as well as innovation in the service model to win new business mandates. In addition, lead site visits and beauty parades to present the LGR’s services model as part of new and speculative business opportunities.
Process Efficiency – Seek creative and innovative ways to deliver operational continuous improvement using LEAN methodologies, whilst maintaining quality, controls and customer outcomes. With a focus on delivering excellent commercial outcomes, ensure a reduction of unit costs to meet capacity.
Technology Savvy - ensure that data services comply with L&G data protection and security policies and that best practice controls and disciplines are in place to ensure liability data is secure, versioned, referenced and meets appropriate industry standards for data services
Customer Centric - Develop and cultivate strong and effective relationships with a range of internal and external contacts/customers and industry forums to ensure that best practice approaches to data service delivery are identified, tested and, where appropriate, adopted into the Corporate Retirement business proposition in order that it can benchmark against best in class.
Leadership - Through inspirational and engaging management, effectively build a winning team, continually develop out individuals and create a great working environment.
Compliance - Provide leadership oversight and governance to ensure appropriate systems are in place to demonstrate compliance with all relevant legislation & regulations.
People Leadership - Take the lead in all matters with regard to the management of employees, ensuring that management discretion is used in a consistent manner and that the area follows the Group’s policies and procedures including the Partnership Agreement to maximise business performance.
- Skills Required
Degree level or equivalent
Skills & Knowledge:
Extensive experience managing data delivery, gained in an insurance and/or banking environment
In depth understanding of defined contribution schemes is desirable
Good problem solving and analytical and financial skills; ability to understand impacts of accounting entries and ledgers, together with high volumes of customer data.
Track record of building effective relationships in complex environments
Proven background in adapting to trends and openness to new ideas
Good team management skills, ability to develop and mentor individuals.
Strong organisational and change management skills and attention to detail, with a demonstrated ability to prioritise and work independently, managing a high-volume of tasks and deadlines.
Excellent interpersonal skills with the ability to successfully engage and influence a broad range of individuals across various businesses and key support functions
Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 30 days' holiday, private medical insurance, performance related bonuses, discounts at both a huge range of high street stores and our own great products, as well as a 12% car allowance scheme, your hard work will be rewarded when you join us.
For further information about the role, please contact Lynn Morriss, UK Resourcing Lead, at firstname.lastname@example.org