To ensure that customer communications in any form including financial promotions provided are clear, accurate and balanced so they can make an informed choice about our products and services.

Purpose:

To ensure that customer communications in any form including financial promotions provided are clear, accurate and balanced so they can make an informed choice about our products and services.

To provide a customer focussed, professional, creative and pragmatic  online guidance & approvals service or workplace DC communication. To ensure material throughout the life cycle of the DC Workplace Pensions product range is wholly compliant and meets all legal and regulatory requirements. Identifying and provided the lead for the relevant approval requirements for the full range of customer communications.

Principal Accountabilities:

• To ensure all customer communications and literature provided to customers is clear, accurate and balanced and in accordance with Legal & Generals standards and policies, including Customer Experience and Treating Customers Fairly policies, thereby enabling our customers to make an informed decision about our products and services throughout the product lifecycle
• Be proficient in the department operating procedures and follow these when undertaking relevant tasks. Achieve appropriate productivity and maintain adequate records as defined by the Head of Marketing Services/Compliance, to ensure customers' needs are met whilst maintaining high standards of quality.
• Effectively communicate the outcome of the review of the submission to the originator. Where appropriate make suggestions to the originator to help them get the item approved.
• Maintain and continue to develop own competence. Keep abreast of all approval developments and other regulatory UK and EU requirements as well as compliance policy.
• Ensure training records adequately demonstrate competences acquired and maintained.
• Treating Customers Fairly
• Ensure that communication with customers is clear and timely ensuring, that they have access to relevant resources to enable them to carry out their informed choices to accept the recommendation presented to them.
• Ensure sufficient prominence is given to key policy features and that the processes used to effect detailed terms and conditions result in a fair approach to customer requests to change product, switch provider and make a claim or complaint.
• Challenge the relationship management, communications and operation teams to review customer journeys, processes and controls in respect of the customer to ensure that products do not fail to meet the needs of particular customers.

Qualifications:

 FS or Pensions Industry qualifications are an advantage

Knowledge:

Legal & General

Knowledge of Legal & General’s Workplace Pensions product range and knowledge of products provided by other divisions within Legal & General Group

Regulation

Be able to demonstrate a sound understanding of relevant FCA sourcebooks including, COBS., and key FCA financial promotions publications,

An comprehensive understanding of D C Code of Practice 13, Automatic Enrollment legislation and Second line of Defense/Pension Freedoms and Scams from TPR

Knowledge of The Pensions Act

Product & Processes

Be able to demonstrate competence in core Pensions products (including  contract, Mastertrust & own trust) and have an understanding of Investments as relative to pensions

Awareness of end to end processes within  workplace DC pensions

Awareness of all communications involved in the customer end to end journey for all workplace pensions products.

Skills:

• Ability to share knowledge and expertise with others, analyse and resolve problems and adapt communication style to different audiences.
• Excellent communication skills; written verbal and digital.
• Minimum of 1-2 years experience in Approvals (or similar environment)
• Experience in managing Stakeholders
• Ability to challenge senior colleagues where appropriate

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 22 days’ (with potential to rise to 26 days) holiday, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

For further information, please contact jessica.taylor@landg.com