This is an opportunity to join a leading-edge Digital Hub in London to support our Digital ambition of driving deeper and more engaged interactions with our customers. The hub is being designed to be a state-of-the-art office space, providing a digitally connected collaborative, open space environment where our people can thrive. The generative culture at hub is focused on learning, empowering of our people, self-management, lean management and building trust. This is a fantastic opportunity to join the team and be part of this journey to deliver improved digital experience across our business through best in class technologies.

This role is responsible for maximising customer satisfaction by developing, delivering and maintaining world class online customer experiences that increase conversion rates, usage growth and servicing functionalities across all Legal & General’s servicing and public websites/digital assets.

Key responsibilies

Responsible for identifying the requirements of our customer and partners’ online needs during projects and change activity.  Promotes the ‘think customer’ approach

Responsible for the information architecture, navigation, user-flows, experience architecture and interaction designs that effectively and directly solve the customers/partners online needs.

Identifying the need for customer research and managing the research process, front-end analysis, interviewing, focus groups and requirements gathering.

Use of appropriate user experience tools including storyboarding, scenario development, high-level use case definition, user and task analysis to capture and develop user requirements and integrate elements into user interaction designs.

Work in collaboration with UI Designer to create, evaluate and modify prototypes to support development process and facilitate iterative testing of prototypes.

Design and develop usability testing plans.  Lead engagement with usability test suppliers.

Essential to have history of concepting user-centred digital experiences for large / complex organisations.
Understanding of UX principles, personas, usability and other UX disciplines.
Experience with research and testing as part of the design process (including desk research, multi-variant testing and user testing)
Leading and managing other UX designers in the team.

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days' holiday (plus one day after two years), private medical insurance, performance related bonuses, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.