We are recruiting for a number of Customer Service Consultants, to be based in our Birmingham City Centre office. You will be speaking to our Household Insurance customers, providing an award winning candidate experience when dealing with their queries.

• To deal with household customer enquiries and quotations at all levels whilst ensuring the delivery of a fast, effective and technically excellent response to customers.
• To deal with in-depth telephone enquiries and standard complaints regarding household policies ensuring that policy cover and differences between contracts are explained, making suggestions for alternative policies where appropriate.
• To process policy transfers, alterations, cancellations, handle rejections and set up new Direct Debits ensuring that all information is obtained and actioned correctly leading to a high level of customer satisfaction.
• To understand and explain accounting history, dealing with problems and taking necessary action to ensure that customer accounts are up to date.
• To offer support, advice and assistance to other members of the team, thereby contributing to a highly motivated, enthusiastic and efficient team ethos.
• To ensure the processes and procedures defined above are practiced in order to achieve the customer outcomes defined by the FCA. To ensure that customers are treated fairly in line with L&G’s customer experience and TCF policy.

• An outgoing nature and be confident on the phone
• Passion for customers and put them at the heart of everything you do.
• Motivated to deliver great service and have high standards.
• A talent for making customers feel special.
• Empathy – able to relate to our customers.
• Brilliant listening skills.
• Confidence when working alone but you will also love working in a team environment.
• Strong IT skills 

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 22 days’ (with potential to rise to 26 days) holiday, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

The start date for this intake of 12 is Monday 12th March

The shift patterns will cover 8am-8pm Monday to Friday on a rota basis (1 in every 3 saturdays, 9am-1pm)

There will be a training period of 12 weeks during which time we will require full attendance.

For further information, please contact Ruth.Prosser@landg.com