Administrator (Pensions)

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VN-8027

Permanent

Cardiff

£15,500 - £20,000

25 January 2018

We have excellent opportunities for administrators to join our growing Workplace Pensions buisness in Cardiff.

Service Proposition

Use work tools and web-based services, prioritise own work and proactively support the Team Manager and other team members to meet service levels, targets and customer expectations to a customer population ranging from sophisticated, high net worth individuals to non-advised, low tech individuals across the full suite of Workplace Savings products and propositions.

Technical Expert

Acquire and utilise your technical expertise in product, systems, legislation and processes as laid out in the knowledge and skills matrix, in order to maximise your contribution to the area and ensuring customers are provided with the correct information to manage and plan for retirement.         

Efficiency Improvements

Look to continually improve efficiency, by effectively managing and resolving exceptions created by our IT system framework & customer population, in order to maximise productivity whilst maintaining a consistently cost-effective, quality service.

Data Analysis

Record accurate information and process work within agreed external service levels.  Provide accurate and timely updates therefore ensure deadlines are met and quality levels are achieved in order to deliver a high standard of customer service and ensuring data can be provided for internal MI reporting.

Control

Assist the team and department to adhere to pension regulations and in the identification and management of regulatory and financial risks, breaches and complaints, in order to reduce the risk of reoccurrence ensuring the Customer Experience is maximised, whilst still providing the required Levels of Customer & Business protection.

Relationship Management

Analyse feedback from all sources and lead discussions around the Workplace Savings proposition so that customers’ reasonable expectations of performance and service are met and where failings are identified, provide information to relevant areas to enable changes to be made. In line with TCF principles, develop relationships with key third parties so that current customers want to remain with us, and new customers want to join us.

Customer Transactions

Take full responsibility for the servicing of contributions and ensure money-laundering requirements are met and all monies are applied to contracts promptly and accurately to minimise the risk of financial loss or damage to the company’s reputation.

  • Previous administrative experience
  • Excellent attention to detail
  • Ability to work under pressure
  • Build relationships with external and internal customers
  • Demonstrate personal time management and organisation skills to effectively manage daily workload
  • Use sound judgement to escalate issues where appropriate or make decision to progress issues
  • Seek relevant information to provide excellent customer service including escalation to lead users or management team

 

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 22 days’ (with potential to rise to 26 days) holiday, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

For further information, please contact Rachel.Varney@landg.com

About L&G

We take pride in being there for our customers. We help them deal with whatever life has in store and support them in achieving financial security; and that’s thanks to the talented and dedicated people who work with us. For us, ‘social responsibility’ is not just a buzzword. It defines us and runs through everything we do for our customers and as an employer. And working with us, you’ll get a competitive reward package and have the flexibility and autonomy to deliver your personal, business and career goals.

About the business area

LGIM manages fixed income, equity, multi-asset, liability-driven investment, property and alternative solutions on behalf of its clients. Located across the globe, our clients include institutional pension funds, financial institutions, local authorities and sovereign wealth funds. In order to meet the complex and evolving investment needs of our clients, we focus on remaining at the forefront of investment product innovation and maintaining our reputation as experts across all asset classes.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

About L&G

We take pride in being there for our customers. We help them deal with whatever life has in store and support them in achieving financial security; and that’s thanks to the talented and dedicated people who work with us. For us, ‘social responsibility’ is not just a buzzword. It defines us and runs through everything we do for our customers and as an employer. And working with us, you’ll get a competitive reward package and have the flexibility and autonomy to deliver your personal, business and career goals.

About the business area

LGIM manages fixed income, equity, multi-asset, liability-driven investment, property and alternative solutions on behalf of its clients. Located across the globe, our clients include institutional pension funds, financial institutions, local authorities and sovereign wealth funds. In order to meet the complex and evolving investment needs of our clients, we focus on remaining at the forefront of investment product innovation and maintaining our reputation as experts across all asset classes.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.