Join us as a Benefit Consultant and be responsible for delivering a consistent excellent level of service that means our customers’ expectations are exceeded.

• Ensuring that all new correspondence received is correctly uploaded to our systems by identifying the different types of post and placing it into the correct queues and updating relevant systems. 
• Chase outstanding information as determined by the review date set; and then be able to update systems appropriately.
• Where appropriate request medical evidence on new and existing Group Protection claims, from GPs, consultants and other medical specialists.
• Pay medical fees up to £100 in value.
• Processing cheques on claims that are due to terminate & Out of Date cheques, ensuring that appropriate letters are sent out and systems are updated accordingly.
• Update and administer specific payment information for clients.
• Ensure a consistent and good level of service that means customers’ expectations are met, is consistent with what we have communicated and is aligned to L&G’s Customer Experience and Treating Customers Fairly policy, where failings are identified; provide information to relevant areas to enable changes to be made.
• Adhere to processes and systems to ensure that all customer data is dealt with appropriately in accordance with legislation, in particular the Data Protection Act (1995), the Access to Medical Reports Act (1988) and Legal & General’s Confidentiality Policy.

Qualifications:

• The jobholder will be encouraged to obtain the Group Risk module of the FPC qualification, which is a qualification supported by the Chartered Insurance Institute.

Knowledge:

• Good knowledge of Legal & General’s claims processes and procedures.

Specific Experience:

• The jobholder requires excellent interpersonal skills to be able to deal confidently and effectively with IFA’s, policyholders, individual claimants and staff and management of Legal & General.
• The Role is not regulated by the FCA, and the jobholder is not an approved person. However, the jobholder will be responsible for ensuring regulatory standards associated with the role are achieved at all times.

Skills:

• The jobholder has authorised approval limits as agreed by the Head of Benefits.
• Excellent IT skills in Word, Excel and other Microsoft products.
• An ability to work to deadlines and targets.

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 22 days’ (with potential to rise to 26 days) holiday, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

For more information on this position, please contact Helen Brockbank - Resourcing Lead - helen.brockbank@landg.com