Customer Service Administrator

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VN-7038

Permanent

Cardiff

15,500 - 17,500

3 October 2017

We have an excellent opportunity for a Customer Services Administrator to join our Legal & General Insurance division based in Cardiff.

 

  • Work as part of the wider team to ensure all post is opened and sorted within agreed service levels each day.
  • Ensure all scanning tasks are completed to the highest standard each day to ensure customer contact is with the appropriate operational team as per agreed standards.
  • Pro-actively manage relationships with internal departments through professional communication, promotional activity and resolving service issues where possible at first point of contact.
  • Continually improve customer processes by seeking regular feedback and raise issues and areas of concern so that tangible improvements can be recommended. Support the implementation of subsequent changes, to ensure that operational efficiencies and improvements in service are delivered and measured. 
  • Actively work on own development to ensure you are consistently demonstrating company values and capabilities resulting in improved skills and knowledge in products and processes, which will benefit the quality of service provided to customers.
  • Manage customer contact, across a range of customer processes, ensuring the majority of requests are dealt with on a one-stop basis and referrals are managed and resolved to secure a comprehensive and efficient service where the customer is treated fairly and that a positive relationship is built with them so that they continue to stay with us.
  • Previous administration experience would be desirable
  • Previous experience in an office environment would be desirable
  • Strong attention to detail
  • Good accuracy when dealing with volume
  • Computer Literate
  • Strong Customer Focus
  • Good team working skills
  • Ability to complete volume tasks within the timescales required

 

 

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 22 days’ (with potential to rise to 26 days) holiday, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

Working pattern - Monday to Friday 8.30 - 4.30 ( some flexibility may be required )

For further information, please contact Christine.Mitchell@landg.com

 

About L&G

We take pride in being there for our customers. We help them deal with whatever life has in store and support them in achieving financial security; and that’s thanks to the talented and dedicated people who work with us. For us, ‘social responsibility’ is not just a buzzword. It defines us and runs through everything we do for our customers and as an employer. And working with us, you’ll get a competitive reward package and have the flexibility and autonomy to deliver your personal, business and career goals.

About the business area

At Legal & General Insurance we look after our customers throughout life, death and everything in between so that you know that everything that’s important to you is protected. With over 180 years’ experience in providing Insurance policies, our customers trust us to be there and to do the right thing.

About L&G

We take pride in being there for our customers. We help them deal with whatever life has in store and support them in achieving financial security; and that’s thanks to the talented and dedicated people who work with us. For us, ‘social responsibility’ is not just a buzzword. It defines us and runs through everything we do for our customers and as an employer. And working with us, you’ll get a competitive reward package and have the flexibility and autonomy to deliver your personal, business and career goals.

About the business area

At Legal & General Insurance we look after our customers throughout life, death and everything in between so that you know that everything that’s important to you is protected. With over 180 years’ experience in providing Insurance policies, our customers trust us to be there and to do the right thing.