Do you have a passion for customer service? We are recruiting for a number of new positions within our Household Customer Service team, in our Birmingham Office. As a Customer Service Advisor, you will be the first point of contact for many of our policy holders, doing your very best to represent Legal and General and provide an excellent customer journey. 

• To deal with household customer enquiries and quotations at all levels whilst ensuring the delivery of a fast, effective and technically excellent response to customers.
• To deal with in-depth enquiries and standard complaints regarding household policies ensuring that policy cover and differences between contracts are explained, making suggestions for alternative policies where appropriate.
• To process policy transfers, alterations, cancellations, handle rejections and set up new Direct Debits ensuring that all information is obtained and actioned correctly leading to a high level of customer satisfaction.
• To understand and explain accounting history, dealing with problems and taking necessary action to ensure that customer accounts are up to date.
• To offer support, advice and assistance to other members of the team, thereby contributing to a highly motivated, enthusiastic and efficient team ethos.
• To ensure the processes and procedures defined above are practiced in order to achieve the customer outcomes defined by the FCA. To ensure that customers are treated fairly in line with L&G’s customer experience and TCF policy.

• Passion for customers and put them at the heart of everything you do.
• Motivated to deliver great service and have high standards.
• A talent for making customers feel special.
• Empathy – able to relate to our customers.
• Brilliant listening skills.
• Confidence when working alone but you will also love working in a team environment.
• Strong IT skills 
• Excellent written and verbal communication 

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 22 days’ (with potential to rise to 26 days) holiday, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

The Start dates for this role is Monday 29th January 2018

We will be running assessments on the 16th November, the 28th November, and the 12th December.

Please note that your hours will be on a rotating shift pattern basis, from M-F 08:00 - 20:00, with 1 in every 3 saturdays 9-1pm.

If you are successful there will be a 11 week training programme, in which limited holiday will be authorised.

For any queries please contact James Cox - james.cox@landg.com