Do you love leading people? Are your key values aligned to supporting those in difficult situations? Would you like to join an employer, who cares for its colleagues, and, who is a force for good in society? If this sounds like you, then look no further! Due to portfolio growth, we’re recruiting for a Claims Team Manager to join our Retail Protection team within our Insurance Division, based in Hove. If you’d like to work for an employer who genuinely has their colleagues’ and customers’ best interests at heart, then come and join us at Legal & General.

Our opening hours are 0800-1730 Monday to Friday meaning you’ll have the weekends off to relax! We’re offering a starting salary of £35,000- £40,000, dependant on your experience, plus bonus. We are working towards a business model where colleagues will be partially home based and partially from our Hove office. This is a full-time role, working 35 hours a week.

Your hard work will be rewarded when you join us

• Annual performance related bonus. This can be anywhere between 5% and 30% dependent on your performance
• 25 days holiday, plus bank holidays
• Pension scheme; 5% company contribution, but we will match up to a further 5% of your personal contribution, dependant on what you choose to opt in for
• Life assurance x8 of your annual salary
• Free individual private medical insurance. You can also add your dependants on for a small cost
• A variety of company share schemes you can join
• Discounts at both a huge range of high street stores and on our own products 

We’re a growing business that’s passionate about colleague development. This means there’s lots of opportunity to progress once you’re here!

• You will lead a group of 11-15 colleagues which will include both telephony colleagues and technical experts within our Retail Protection team.
• The conversations our teams have with individual members can be sensitive by nature; critical illness, terminal illness and bereavement. It’s therefore important that you are an empathetic, supportive, authentic and resilient leader.
• You’ll create a people culture where colleagues are encouraged to thrive, contribute and be themselves
• Your team will deliver to targets and provide positive customer experiences. Targets include service levels, quality, customer satisfaction, efficiency metrics and colleague engagement
• Drive and inspire outstanding team performance
• Lead by example providing clear direction and effective leadership
• Understand the drivers of customer satisfaction and implement appropriate actions plans through coaching and development
• Maintain strong risk mitigation and management control frameworks
• Define, develop, and deliver processes and systems to ensure a consistent and good level of service that means customer’s expectations are met

• Someone with experience of leading a team. This doesn’t have to be from our industry specifically although contact centre experience is advantageous. We are looking for someone with amazing people skills- we can give you the tools you need to learn all about Legal and General and our products 
• Someone who loves supporting people. Someone who is straightforward, ambitious, authentic, collaborative, and purposeful
• Someone with a proven track record in operational excellence, including leading, driving and motivating a team to achieve KPIs
• Someone who is passionate in driving a culture of collaboration and continuous improvement
• Someone with strong communication skills and passion to support customers, whatever their personal circumstances

When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.

If you join us, you’ll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive family leave. 

You’ll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of – both for our own products and at a range of high street stores and online offerings.