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Research and Insight Manager - FTC 1 year
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Fixed Term Contract (inc Secondee)
£50,000 + benefits
26 September 2022
Do you enjoy having an immediate impact and delivering at pace? Do you relish working with research data and drawing out key insights? Have you worked in quantitative research &/or comms testing but are interested in trying client-side for size? Are you currently working client-side but keen to be more hands-on? Would you like to be central to a critical project in a FTSE 100 company? If any these questions have piqued your interest, then read on!
L&G are seeking a proactive and motivated Research & Insight Manager to lead a critical comms testing programme, as part of wider preparation for the new FCA Consumer Duty. For this role, financial services experience would be a bonus, but it isn’t essential. What matters is your ability to manage and drive the delivery of in-house research (working with our partner platform).
You’ll start by getting up to speed with our research tool (and the associated regulation) and then planning an effect insight programme; leveraging the skills you’ll bring and working in collaboration with the project and product teams. You’ll then be testing customer letters, leaflets, brochures, and other comms at pace; ensuring stakeholders deliver stimulus on time and managing a significant programme of research analysis in the lead up to the July 31st deadline. In addition, you’ll need to have the confidence to guide stakeholders and occasionally support more adhoc/qualitative testing for more complex, multi-document customer packs.
You’ll be joining a team of great researchers. They’re a really supportive, positive bunch who will help you understand the categories you’re testing but will also appreciate and valued the skills and new perspective you’ll bring. This is a 1 year, fixed-term contract that offers a great opportunity for a pragmatic researcher, who is comfortable providing consultancy across multiple business areas. The role offers a central role within L&G, delivering robust evidence to facilitate compliance with Consumer Duty regulation, through the application of research best practice.
You must have strong & proven market & customer research experience (preferably including both B2C and B2B (adviser/intermediary) research) and be adept at insight storytelling. If you have financial services experience, so much the better, but it’s not essential. More important is your ability to run ad hoc research and comms testing at scale.
Experience will include:
- Extensive experience of leading & delivering research best practice
- Consumer comms research & literature testing experience (qual and quant)
- Proven ability to identify and negotiate the best solution with strong project leadership – good understanding of what great customer research looks like in other leading organisations
- Significant expertise in qualitative and quantitative research approaches across B2B and consumer markets, with proven experience of efficiently utilising these to deliver cost-effective business benefits, as well as hands-on experience using DIY research platforms.
- Can set strategic direction, but also implement activity
- Exceptional insight story-telling; significant experience in synthesising multiple sources to logically to tell an insight narrative, concisely signalling business opportunities & recommendations
- Excellent presentation skills; confidence to proactively lead and consult within meetings and workshops, challenging when necessary and proactively ensuring the voice of the customer/client is accurately and fairly represented
- Strategic leadership
- Ability to establish strong relationships with and management of multiple stakeholders with varying degrees of insight experience. Must be able to translate insights for different audience needs
- A high degree of pragmatism; ability to appreciate alternative perspectives and adapt plans to accommodate, whilst considering and signposting customer and commercial implications.
- Resilience and the ability to negotiate to achieve positive outcomes in a complex environment
- Self-directed but with experience to know when to escalate appropriately
When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.
If you join us, you’ll get access to some great benefits, including 27 days holiday (excluding bank holidays), an annual supplement for private medical insurance, generous pension scheme and life assurance, We’re also proud to offer competitive family leave.
You’ll have the opportunity to participate in our annual, performance-related bonus plan, and there are the many discounts we offer that you can take advantage of – both for our own products and at a range of high street stores and online offerings.
The brand with the brolly is choosing today to change tomorrow.
Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.
We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.
We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.
At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.
Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?
About the business area
Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centered ambitions.
Our commitment to Equal Opportunities
Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.
We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.
We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.
We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.
So whoever you are, wherever you are, whatever your story, we'd love to hear from you.
How to find out more
If this opportunity excites you but you’re not sure you meet all the requirements, or you’d like to know a bit more, please contact Joanne Greenep at email@example.com (https://www.linkedin.com/in/jo-greenep-03248264/).
If you’d like to be considered for this role, please submit your application through our careers website as we’re not accepting email applications.