You will manage the Communications Team to deliver and implement plans and strategies to ensure market leading Customer Communications across multiple distribution channels, products and mediums with a focus on digital first.

You'll also oversee and manage Communication work streams for Product / Proposition / UW / Regulatory / Customer Experience and / or Brand changes to deliver Customer Communications to deadline whilst ensuring all collateral is on brand and adheres to approvals procedures.

Managing a programme of transformation to digitise and transform Customer Communications whilst ensuring best practice written communications which enhance the customer experience with best use of technology to realise cost efficiencies.

Overseeing the approvals process to ensure that all Customer Communications are technically compliant, relevant, and meet regulatory and Consumer Duty requirements whilst making process efficiencies.

Driving, delivering and implementing an efficient target operating model for the Communications Team to deliver best in class operational communications.

Working with agile methodologies (writing user stories, estimating capacity etc.) to deliver communications changes to support any product, customer experience or regulatory transformation to meet sprint deadlines.

Making data and insight led decisions and implement behavioural science techniques to maximise the impact of operational communications whilst prioritising customer centric improvements which remove friction from the customer journey with inclusion considerations and vulnerable customers in front of mind.

Building and maintaining strong relationships to influence and communicate with key stakeholders and suppliers.

Ensuring sufficient prominence is given to key policy features and benefits at each touch point along the customer journey (for example Reviews, End of Term, Arrears, Cancellations) and ensure that customer journeys for operational communications are maintained and mapped.

Managing, motivating and developing employees at all levels, in a manner that is consistent with the Company’s policies and procedures the including Partnership Agreement, to maximise the performance of the area.  Covering other team processes for contingency purposes when team members are absent. 

Qualifications:

Marketing /Communication qualifications or previous financial services communications experience essential.

Prince 2 desirable, not essential.

Copywriting qualification desirable, not essential.

Knowledge:

Understanding of branding principles, desirable.

Understanding of behavioural science principles, desirable.

Knowledge of customer / operational communications, essential.

Knowledge of Insurance products desirable, not essential.

Understanding of Customer Communications Management software (Quadient or Open Text Exstream, desirable).

Experience:

Strong attention to detail.

Excellent organisational skills.

Outstanding written and verbal communication skills.

Strong influencing skills.

Strong copywriting skills.

Good team player.

Ability to manage and assess dynamic workload.

A good understanding of the ways in which customer data is created, gathered, transferred, and manipulated.

Understanding of complex rules-based logic using data to create dynamic communications.

Leadership:

Excellent proven people management experience essential.

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When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.

If you join us, you’ll get access to some great benefits, including private medical insurance, 27 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive family leave. 

You’ll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of – both for our own products and at a range of high street stores and online offerings.