Do you love talking to people? Are you target driven? Would you like to join an employer, who cares for its colleagues, and, who is a force for good in society? Are you looking for a progressive career? If this sounds like you, then look no further! We’re recruiting for Customer Engagement Advisors (internally this maybe known as something different). If you’d like to work for an employer who genuinely has their colleagues’ and customers’ best interests at heart, then come and join us at Legal & General.

Our roles are full time Monday to Friday meaning you’ll have the weekends off to relax! We’re offering a starting salary of £23,000, plus bonus. Our teams are made up of professionals from a range of backgrounds including call centre, retail, hospitality and sales to name a few. We are working towards a business model where colleagues will be partially home based and partially from our Solihull office.

This new role sits within our Financial Advice team. You’ll be contacting prospective customers who have made online enquiries about our products, understand their requirements and preferences through questioning, leading to clear conversations regarding our processes and lifetime mortgages and equity release products.

• You’ll provide customers with a first-class experience during every interaction and making a great first impression.
• Helping our customers every day. You’ll be working in one of our contact centres, making warm outbound calls to prospective customers following their initial online enquiry with us.
• Treating Customers Fairly (TCF). Explain clearly to customers our approach to giving financial advice and accept applications only where customers objectively can be believed to have fully understood the reasons for recommendation
• You’ll use our in-house systems to give our customers a positive experience whilst, maintaining compliance.
• Fulfilling the monthly and yearly sales target to maintain a strong business performance
• Offering support to other team members or other areas, contributing to a highly motivated, straightforward, and collaborative culture.
• Proactively share feedback and solutions on how we can improve our service, products, sales strategies, and processes.
• Steer your own development; provide a great customer experience whilst helping you get to where you want to get to in your career.

• People who love helping people! People who are straightforward, ambitious, authentic, collaborative, and purposeful.
• People who love working towards targets.
• Strong communication skills and passion to support customers, whatever their personal circumstances.
• Customer service experience within the financial services, travel or retail sector is preferred but not essential. We’d also consider candidates who haven’t got customer service experience, who have the natural strengths to thrive in this role.
• Passion for customer experience and getting things right first time.
• Confidence in using a desktop or laptop and experienced in using MS Office.
• The skills above are important to us. Rest be assured, we will show you the L&G way. You’ll be in induction for a couple of weeks so, you’ll have the tools you need before you start helping our customers.

• Whatever your role, we reward ability, performance, and attitude.
• Discretionary, annual performance related bonus. This is usually around 5% of your base salary, however, could be more or less dependent on your performance.
• 25 days holiday, plus bank holidays.
• Pension scheme: 5% company contribution, but we will match up to a further 5% of your personal contribution, dependant on what you choose to opt in for.
• Life assurance x8 of your annual salary.
• Free individual private medical insurance. You can also add your dependants on for a small cost.
• Recommend L&G as a great place to work and earn £500-£3500 if a family member or friend joins us.
• A variety of company share schemes you can join.
• Discounts at both a huge range of high street stores and on our own products.
• We’re a growing business that’s passionate about colleague development. This means there’s lots of opportunity to progress once you’re here!