Operations Analyst

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VN-22558

Permanent

Cardiff

£21,000 - £33,400 depending on experience

20 May 2022

We have a great opportunity for an Operations Analyst to join our Cardiff based team.

You will support the ongoing services of Retail Customers back-book through the execution of complex and bulk business processes to meet ongoing regulatory requirements and fair treatment of customers. You will oversee the production and fulfilment of customer mailings, undertake gone-away tracing activity and undertake management information collation. You will also support the broader team by completing operational support tasks such as capacity planning, support change initiatives and audit activities. 

Process execution and analysis- To oversee the execution of business processes that require bulk data processing and/or operational analysis

Data integrity- Safeguard the integrity of customer and business data through strict adherence to data processes regulations and business controls

Management information- Deliver management information, both on request and to support regular reporting requirements

Change initiatives- Support change initiatives and audit activity as an Operations subject matter expert

Process reviews- Undertake periodic reviews of operating procedures to ensure ongoing compliance with regulations, control effectiveness and operational efficiency

EUC policy- Complete activity to maintain any end-user computing applications required by the business

 

  • Investment Operation Certificate (Introduction to Securities & Investments)
  • Legal & General Personal Investing products and the applicable terms and conditions
  • Regulations applicable to investment operations, in addition to strong working knowledge of General Data Protection Regulations (GDPR)
  • Detailed knowledge of the key systems and applications used to support the Personal Investing business, in particular an in-depth understanding of the administration, set up and maintenance of Image & Workflow.
  • Use of management information systems and knowledge of the data structures and methods of extraction
  • Management information production
  • Executing bulk processes with robust quality controls
  • Analysing and testing operational processes
  • Working with third party suppliers

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, private medical insurance, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products. Your hard work will be rewarded when you join us.

 

About L&G

As a company, to be one of the world's largest Asset Managers, homebuilders, pension providers and insurances brands, we are diverse by our very nature. And we're a company that wants to use our diversity and influence to make society better in the long term - for everyone. To do this we need to be a company that welcomes everyone, where everyone can succeed. That means we're committed to building an inclusive culture in L&G where we can all perform at our best, no matter who we are, what we do or where we do it. So whoever you are, wherever you are, whatever your story, we'd love to hear from you.

About the business area

Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centered ambitions. 

Our commitment to Equal Opportunities

We’re an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.

Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? We’re aware that candidates, especially women, can be put off from applying for a job unless they tick every box, or candidates who are parents or have other caring responsibilities may not think they can achieve the flexibility they need. If this is you, we’re keen to connect; and whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not apply?

 

How to find out more

If you’d like more information about this opportunity please contact Rachel Varney at Rachel.Varney@landg.com (LinkedIn profile https://www.linkedin.com/in/rachel-varney-b3894020a/). Please note direct applications via email cannot be accepted for this role; only applications submitted through our careers website will be considered.

About L&G

As a company, to be one of the world's largest Asset Managers, homebuilders, pension providers and insurances brands, we are diverse by our very nature. And we're a company that wants to use our diversity and influence to make society better in the long term - for everyone. To do this we need to be a company that welcomes everyone, where everyone can succeed. That means we're committed to building an inclusive culture in L&G where we can all perform at our best, no matter who we are, what we do or where we do it. So whoever you are, wherever you are, whatever your story, we'd love to hear from you.

About the business area

Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centered ambitions. 

Our commitment to Equal Opportunities

We’re an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.

Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? We’re aware that candidates, especially women, can be put off from applying for a job unless they tick every box, or candidates who are parents or have other caring responsibilities may not think they can achieve the flexibility they need. If this is you, we’re keen to connect; and whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not apply?

 

How to find out more

If you’d like more information about this opportunity please contact Rachel Varney at Rachel.Varney@landg.com (LinkedIn profile https://www.linkedin.com/in/rachel-varney-b3894020a/). Please note direct applications via email cannot be accepted for this role; only applications submitted through our careers website will be considered.