Capacity Manager

VN-21926

Permanent

London or Hove or Agile

£50k - £55k

5 July 2022

As a part of the Group Technology Service Planning Team, the Technology Capacity Manager will be responsible for Capacity planning and Management of all Group Technology owned services.  The Technology Capacity Manager will maintain a capacity plan and ensure that the Head of Services Planning is aware of capacity demands and future requirements whilst ensuring optimal use and value of existing capacity.

We will consider applications from all over the UK however there may be an expectation to travel into one of our main offices in London or Hove.  We are also open to flexible working arrangements - job share etc.

  • Taking ownership of capacity planning and development for Group Technology owned services. This includes the creation and implementation of best practice capacity planning, policies, processes, and procedures to aid and improve operational performance
  • Assessing existing capacity and develop operational plans and forecasts based on future for demand across all business areas
  • Leading regular reviews with internal stakeholders to obtain and ensure that current and accurate information is used for planning purposes to meet operational requirements and cost efficiencies
  • Working with our suppliers to ensure they have the information required and are meeting their contractual requirements for Capacity Management
  • Providing assurance that our suppliers are maintaining capacity requirements of the hosted services. Reviewing recommendations from suppliers in relation to installed capacity and approving the recommendations or stipulating alternative installed capacity requirements
  • Reviewing data and trends and diagnosing problems and concerns.  Actively identifying risks, ensuring they are appropriately logged and tracked at the appropriate forums, and taking appropriate action to mitigate or resolve
  • Defining, developing and delivering processes and systems to ensure a consistent and good level of service that means customers’ expectations are met

Qualifications:

  • ITIL v3 / v4 Certified

Knowledge:

  • Significant experience in a capacity planning role preferably within a financial organisation
  • Significant experience of building capacity/forecasting models and plans and undertaking complex analysis to create information
  • Demonstrable experience of using ServiceNow
  • Have experience of working in a SIAM model
  • Deep understanding of IT Service Management processes, particularly those relating Capacity and Demand Management

Experience:

  • Ability to create and implement short-term and long-term plans for capacity management including remediation plans and cost efficiencies
  • Working effectively with diverse teams across multiple locations.
  • Have good verbal and written communication skills, and a good understanding of the use of different channels and formats for different audiences

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 27 days' holiday, private medical insurance, performance related bonuses, a variety of share schemes, discounts at both a huge range of high street stores and our own great products. Your hard work will be rewarded when you join us.

About L&G

As a company, to be one of the world's largest Asset Managers, homebuilders, pension providers and insurances brands, we are diverse by our very nature. And we're a company that wants to use our diversity and influence to make society better in the long term - for everyone. To do this we need to be a company that welcomes everyone, where everyone can succeed. That means we're committed to building an inclusive culture in L&G where we can all perform at our best, no matter who we are, what we do or where we do it. So whoever you are, wherever you are, whatever your story, we'd love to hear from you.

About the business area

From HR and Digital teams through to Group Finance, Risk and Corporate Comms – our Group function support our businesses across the UK and abroad. Delivering essential services and activities that have a real impact on our business and our customers lives, we enable our people to do what they do best, contributing to delivering a great customer service, profitability and strategic growth.

Our commitment to Equal Opportunities

We’re an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.

Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? We’re aware that candidates, especially women, can be put off from applying for a job unless they tick every box, or candidates who are parents or have other caring responsibilities may not think they can achieve the flexibility they need. If this is you, we’re keen to connect; and whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not apply?

 

How to find out more

If you’d like more information about this opportunity please contact James Shields at james.shields@landg.com (LinkedIn: https://www.linkedin.com/in/jamesshields1//). Please note direct applications via email cannot be accepted for this role; only applications submitted through our careers website will be considered.

About L&G

As a company, to be one of the world's largest Asset Managers, homebuilders, pension providers and insurances brands, we are diverse by our very nature. And we're a company that wants to use our diversity and influence to make society better in the long term - for everyone. To do this we need to be a company that welcomes everyone, where everyone can succeed. That means we're committed to building an inclusive culture in L&G where we can all perform at our best, no matter who we are, what we do or where we do it. So whoever you are, wherever you are, whatever your story, we'd love to hear from you.

About the business area

From HR and Digital teams through to Group Finance, Risk and Corporate Comms – our Group function support our businesses across the UK and abroad. Delivering essential services and activities that have a real impact on our business and our customers lives, we enable our people to do what they do best, contributing to delivering a great customer service, profitability and strategic growth.

Our commitment to Equal Opportunities

We’re an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.

Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? We’re aware that candidates, especially women, can be put off from applying for a job unless they tick every box, or candidates who are parents or have other caring responsibilities may not think they can achieve the flexibility they need. If this is you, we’re keen to connect; and whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not apply?

 

How to find out more

If you’d like more information about this opportunity please contact James Shields at james.shields@landg.com (LinkedIn: https://www.linkedin.com/in/jamesshields1//). Please note direct applications via email cannot be accepted for this role; only applications submitted through our careers website will be considered.