Do you love talking to people? Are you experienced in the world of customer service? Would you like to join an employer, who cares for its colleagues, and, who is a force for good in society? Are you looking for a progressive career? If this sounds like you, then look no further!

We’re recruiting for Customer Service Officers. If you’d like to work for an employer who genuinely has their colleagues’ and customers’ best interests at heart, then come and join us at Legal & General.

Our roles are full time Monday to Friday and the latest you’ll finish is 17.30, meaning you’ll have the weekends off to relax!

We’re offering a starting salary of £23,000, plus an annal performance related bonus. Our Customer Service teams are made up of professionals from a range of backgrounds including call centre, retail, hospitality and sales to name a few.

We are working towards a business model where colleagues will be partially home based and partially from our Solihull office.

• Provide a world class level of service that ensures our customers' expectations are met. The service provided will include sensitive and complex situations, which will need to be handled with empathy and sympathy. Acting as a point of escalation for queries.
• Accurately and effectively administer LGHF mortgage business to ensure we operate within our agreed service levels to fulfil both contractual and departmental requirements.
• Maintain relationships with internal and external customers, which include policyholders, scheme members and legislative bodies and provide a compliant, accurate and cost-effective service, resolving queries by the most appropriate means
• Collate and analyse all relevant information and to make informed decisions, which may include reference to the Line Manager, to protect all interested parties from fraudulent acts by conducting all transactions within approved financial limits and guidelines
• Use appropriate customer feedback and data to improve working practices and highlight opportunities for improvement to the customer experience, and deliver appropriate solutions
• Proactively identify changes in rules/requirements including Data Protection, Money Laundering, Breaches, Complaints and Controls and own the changes required to integrate these changes into business as usual. At this level, you will be required to be able to interpret all relevant products and policy to ensure complex processes undertaken are carried out competently and meet our customers' varying needs
• Take ownership of your own development, ensuring the development of skills and knowledge, whilst undertaking training opportunities.  You will keep up to date with legislative and industry requirements and mentor more junior members of the team.

Knowledge:

Previous experience in financial services preferred
Experience of working with direct customer interaction: either face to face or by phone

Skills:

Good attention to detail
Computer literate in Microsoft office
Able to work well within a team environment
Strong verbal and written skills

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, private medical insurance, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products. Your hard work will be rewarded when you join us.