We are currently recruiting for a Payroll Operations Team Manager

Our customers are at the heart of everything we do within LGRS and the Customer Payroll team is no exception. We process the payments to our customers, ensuring that all payments and deductions are paid accurately and on time. We have many payroll processes and controls to ensure this, so we protect our customers from unnecessary hardship either due to incorrect or late payments, or inaccurate reporting that could affect customers in other ways. 

Manage the operations team members, payroll activities and controls, through our agreed mechanisms, ensuring and attesting to the fact that all tasks are carried out and engagement in the team is at a high level.

Support the Payroll Operations and Reconciliations Manager, Payroll Systems Manager and Governance and Compliance Manager in adapting/developing the existing payment process/systems to accommodate ongoing changes/new requirements, specifying the business change requirements to the relevant systems and liaising with the Transformation team, TCS and IBM appropriate vendors.

Support user testing and monitoring the implementation of changes to the payment systems, briefing those changes to the payroll team, In Payment teams, Reconciliation team and other business areas to ensure accuracy, the continuation of payments and customer service

Provide expert technical support to internal customers, assisting with/recommending solutions to complex payment problems

Support colleagues through the sharing of knowledge by delivering training on processes to help maintain excellent customer service and quality standards within the department, following change control processes and ensuring we have all processes documented, incorporated into and assessed against the agreed skills matrix and ensure these are reviewed to the agreed timescales

Undertake transaction monitoring to protect both the Legal & General and our customers from any financial loss

Authorise money out sign off and act as support/delegate for Periodic Payment System access requests as appropriate

Undertake appropriate project work as required

Process Improvement - identify areas of improvement and working within LGR processes and Agile framework to take action to continually enhance the customer journey.

Cover for other G4 roles during absence.

Knowledge:

• Business Awareness
• Payroll and Pensions Industry Awareness
• Legal & General pension products serviced by the function, payroll processes, software & change management
• Payroll Regulatory/Risk
• Processing payroll
• Payroll reconciliations, exceptions and variance analysis and resolution

Experience:

• Experience in a similar environment working on pension payrolls (10,000+ volume) and reconciliations of payrolls on a B2c and B2b basis
• Managing people

Skills:

• Analysis and interpretation of financial and technical payroll data for reconciliation and query resolution
• Initiative – Trouble shooting and issue resolution
• Communication at all levels
• Problem solving and decision making
• Planning/Organisation of payroll duties
• Keeping velocity in a changing environment
• Strong team player and people manager
• Excel

Leadership:

• Experienced team manager

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, private medical insurance, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products. Your hard work will be rewarded when you join us.