Pensions Consultant

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VN-21109

Permanent

Cardiff

Starting from 21,000

17 January 2022

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Do you have Pensions Transfers experience? Would you love a Monday to Friday role? Help us and our customers by joining our Pensions team.

 

We’re currently looking for full time Customer and Client Advisors to join our growing Pensions team in our Cardiff office. If you’d like to ‘Shape the Future’ – for our customers and your career, then look no further! If you’re passionate about helping people and have a track record of working with purpose and showing high levels of attention to detail, then we’d love to hear from you.

  • Working with complex data to ensure the correct customer outcome is arrived at in a timely manner.
  • Completing tasks accurately and efficiently. This will include mailbox management and communicating directly with third parties and customers.
  • Gaining an understanding of customer profiles to provide an excellent customer experience to all, demonstrating outstanding listening and questioning techniques.
  • Proactively spotting trends and patterns with a view to identifying where we can change and improve our processes, tools or products.
  • Using your training, knowledge, skills and provided guidance material to follow processes to give our customers and clients a positive experience whilst keeping us safe and compliant with our regulators. 
  • Steering your own development so you can provide a great customer experience whilst helping you get to where you want to get to.  
  • Collaborating with your colleagues and putting your colleagues, customers and clients at the heart of everything we do. 
  • Experience of working within an administrative role within an office environment
  • Be able to work within a team, build trust and respect with others, and share best practice and ideas
  • Be able to build relationships with other teams and individuals
  • A good knowledge of Pensions products and the Pensions industry
  • A track record in outstanding Customer Service including experience of supporting Vulnerable Customers and the handling of customer complaints

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, private medical insurance, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products. Your hard work will be rewarded when you join us.

 

About L&G

As a company, to be one of the world's largest Asset Managers, homebuilders, pension providers and insurances brands, we are diverse by our very nature. And we're a company that wants to use our diversity and influence to make society better in the long term - for everyone. To do this we need to be a company that welcomes everyone, where everyone can succeed. That means we're committed to building an inclusive culture in L&G where we can all perform at our best, no matter who we are, what we do or where we do it. So whoever you are, wherever you are, whatever your story, we'd love to hear from you.

About the business area

With a team of over 600 people servicing over 3.5 million customers and over 17,000 corporate clients our DC Pensions business helps people plan and save for their retirement. Our vision is to be the long term savings partner of choice for our customers and clients; we achieve this by delivering an outstanding service and experience, putting our colleagues, customers and clients at the heart of everything we do.  

We’re a trusting, enthusiastic and commercially ambitious business who really cares about helping our customers save for their future. We value each other and take absolute pride in performing at our very best.

Our commitment to Equal Opportunities

We’re an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.

Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? We’re aware that candidates, especially women, can be put off from applying for a job unless they tick every box, or candidates who are parents or have other caring responsibilities may not think they can achieve the flexibility they need. If this is you, we’re keen to connect; and whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not apply?

 

How to find out more

If you’d like more information about this opportunity please contact Clarice Wale at clarice.wale2@landg.com (LinkedIn profile: https://www.linkedin.com/in/clarice-wale-b8511a181/). Please note direct applications via email cannot be accepted for this role; only applications submitted through our careers website will be considered.

Back to search

About L&G

As a company, to be one of the world's largest Asset Managers, homebuilders, pension providers and insurances brands, we are diverse by our very nature. And we're a company that wants to use our diversity and influence to make society better in the long term - for everyone. To do this we need to be a company that welcomes everyone, where everyone can succeed. That means we're committed to building an inclusive culture in L&G where we can all perform at our best, no matter who we are, what we do or where we do it. So whoever you are, wherever you are, whatever your story, we'd love to hear from you.

About the business area

With a team of over 600 people servicing over 3.5 million customers and over 17,000 corporate clients our DC Pensions business helps people plan and save for their retirement. Our vision is to be the long term savings partner of choice for our customers and clients; we achieve this by delivering an outstanding service and experience, putting our colleagues, customers and clients at the heart of everything we do.  

We’re a trusting, enthusiastic and commercially ambitious business who really cares about helping our customers save for their future. We value each other and take absolute pride in performing at our very best.

Our commitment to Equal Opportunities

We’re an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.

Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? We’re aware that candidates, especially women, can be put off from applying for a job unless they tick every box, or candidates who are parents or have other caring responsibilities may not think they can achieve the flexibility they need. If this is you, we’re keen to connect; and whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not apply?

 

How to find out more

If you’d like more information about this opportunity please contact Clarice Wale at clarice.wale2@landg.com (LinkedIn profile: https://www.linkedin.com/in/clarice-wale-b8511a181/). Please note direct applications via email cannot be accepted for this role; only applications submitted through our careers website will be considered.