Do you have a background in Pensions or financial Services? Are you proactive with excellent attention to detail? Would you like to join an employer, who cares for its colleagues, and, who is a force for good in society? If this sounds like you, then look no further!

We’re recruiting for Customer Service Administrators to join the Own Trust Team within Workplace Client Services.

If you’d like to work for an employer who genuinely has their colleagues' and customers' best interests at heart, then come and join us at Legal & General.

You’ll be partially home based and partially based from our Cardiff office. The role is full time Monday to Friday and the latest you’ll finish is 1700, meaning you’ll have the weekends off to relax! 

• Delivering a fast, effective and accurate service to our customers, processing any of our customers’ needs accurately on a right first time basis.
• Dealing with all correspondence from our internal and external customers, keeping them up to date on progress to ensure next stages are understood and that any correspondence is effective and accurate.
• Maintaining scheme data, administering and updating individual customer and client records.
• Offering support to other team members or other areas, contributing to a highly motivated, straightforward and collaborative culture.
• Identifying, logging and resolving customer complaints.
• The tasks are varied, meaning you’ll be talking to colleagues and customers regularly. It’s important to note that whilst this is primarily an administration role, you will be talking to customers on the phone too.

• People who are straightforward, ambitious, authentic, collaborative and purposeful.
• Administration and customer service experience within the financial services or retail sector.
• Confidence in using Microsoft Office.
• A proactive approach to problem solving.
• Strong attention to detail and prioritisation skills.
• Strong communication skills and passion to support customers, whatever their personal circumstances.
• Knowledge of some the following is desirable: The Pensions Regulator, The Financial Conduct Authority, The Pension Protection Fund and the Financial Assistance Scheme, claims and underwriting.

The skills above are really important to us. Rest be assured, we will show you the L&G way. You’ll be in induction for a couple of weeks so, you’ll have the tools you need before you start helping our customers and clients.

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, private medical insurance, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products. Your hard work will be rewarded when you join us.