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Customer Service Specialist
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VN-20559
Permanent
Cardiff
Competitive
20 October 2021
Are you passionate about customer service? Do you love the fast-paced call centre environment but wish you didn't have to be on the phones all day? If so, this role is for you!
This role is predominately inbound telephony based with some back-office admin to support the department needs. It involves obtaining and processing customer information through various communication channels such as telephone, email, messaging, correspondence, on-line and IT systems.
If you have administration experience, customer service experience, or both? This could be the role you’ve been searching for!
- Providing world class service that ensures that our customers’ or their representatives have their needs fully understood and met.
- Working in a way that ensures that the service we deliver is compliant and in line with stipulated regulation.
- Identifying processes or procedures that inhibit the delivery of successful outcomes and lead to delays in processing times.
- Providing Subject Matter Expert support for projects that enhance the way we work, so we’re continuously delivering improved service to our customers.
- Accurately recording information on our systems. Ensuring that all learning and development is completed and recorded on the appropriate systems.
- Proven ability to prioritise and manage queries whilst giving due consideration to team performance and activities.
- Excellent written and verbal communication skills.
- A high degree of energy, drive, and enthusiasm.
- Good interpersonal skills with the ability to successfully engage and influence a broad range of individuals.
- Ability to build effective relationships in complex environments.
- Experience of contributing to cross-functional business teams is desirable.
Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, private medical insurance, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products. Your hard work will be rewarded when you join us.
About L&G
As a company, to be one of the world's largest Asset Managers, homebuilders, pension providers and insurances brands, we are diverse by our very nature. And we're a company that wants to use our diversity and influence to make society better in the long term - for everyone. To do this we need to be a company that welcomes everyone, where everyone can succeed. That means we're committed to building an inclusive culture in L&G where we can all perform at our best, no matter who we are, what we do or where we do it. So whoever you are, wherever you are, whatever your story, we'd love to hear from you.
About the business area
In L&G Retail Retirement (LGRR) our mission is to help as many customers as possible achieve financial security in retirement. Retirement is a sector that has seen huge changes in recent years due to Pension Freedoms and huge opportunities for growth with the rise of property wealth held by people aged 55 and above. Core, award-winning products include our pensions annuity, which offers customers a secure income that’s guaranteed for life, and our Lifetime Mortgage, which enables customers to supplement their income by releasing some of the equity locked up in their homes as tax-free cash.
Our commitment to Equal Opportunities
We’re an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.
Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? We’re aware that candidates, especially women, can be put off from applying for a job unless they tick every box, or candidates who are parents or have other caring responsibilities may not think they can achieve the flexibility they need. If this is you, we’re keen to connect; and whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not apply?
How to find out more
If you’d like more information about this opportunity please contact David Mfon at David.Mfon@landg.com (LinkedIn: linkedin.com/in/david-mfon-235936160). Please note direct applications via email cannot be accepted for this role; only applications submitted through our careers website will be considered.
