Pension Consultant

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VN-20523

Permanent

Cardiff

£19,500

11 October 2021

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We’re currently looking for full time Customer Service Advisors to join our growing Pensions Helpline Team in our Cardiff office. If you’d like to ‘Shape the Future’ – for our customers and your career, then look no further! If you’re passionate about customer service, enjoy supporting customers then we’d love to hear from you.

What you’ll get in return from us:

· £19,500 base salary. 

You’ll be working 35 hours per week, Monday to Friday 8.30am-7pm worked on a rotational shift basis.

· In return for your dedication, we’ll support you in developing your strengths and career aspirations within a culture of trust and collaboration

· You’ll help our customers plan effectively for their retirement

· Providing telephone and web-based services to our corporate pension scheme customers

· Clearly describing their options and outlining the range of pension products available

· Actively listening to our customers, recognising issues that require escalation (including early resolution complaints); and address them

· Capturing customer data accurately to reduce repeat calls, and be focused on providing an excellent customer experience

· Customer service experience. Whilst financial services experience is preferable, we will absolutely consider those in other industries who have excellent communication skills and a passion to support customers

· A real willingness to help customers with simple or complex queries

· Ability to adapt your communication style and the ability to build natural rapport with our customers

· Strong time management and organisation skills to effectively optimise your workload

· An ability to work under pressure in a targeted environment, whilst maintaining quality, regulatory standards

· Proven ability to make decisions based on evaluation of risks and using available information

· Experience in handling complaints

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, private medical insurance, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products. Your hard work will be rewarded when you join us.

 

About L&G

As a company, to be one of the world's largest Asset Managers, homebuilders, pension providers and insurances brands, we are diverse by our very nature. And we're a company that wants to use our diversity and influence to make society better in the long term - for everyone. To do this we need to be a company that welcomes everyone, where everyone can succeed. That means we're committed to building an inclusive culture in L&G where we can all perform at our best, no matter who we are, what we do or where we do it. So whoever you are, wherever you are, whatever your story, we'd love to hear from you.

About the business area

With a team of over 600 people servicing over 3.5 million customers and over 17,000 corporate clients our DC Pensions business helps people plan and save for their retirement. Our vision is to be the long term savings partner of choice for our customers and clients; we achieve this by delivering an outstanding service and experience, putting our colleagues, customers and clients at the heart of everything we do.  

We’re a trusting, enthusiastic and commercially ambitious business who really cares about helping our customers save for their future. We value each other and take absolute pride in performing at our very best.

Our commitment to Equal Opportunities

We’re an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.

Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? We’re aware that candidates, especially women, can be put off from applying for a job unless they tick every box, or candidates who are parents or have other caring responsibilities may not think they can achieve the flexibility they need. If this is you, we’re keen to connect; and whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not apply?

 

How to find out more

If you’d like more information about this opportunity please contact Clarice Wale at clarice1.wale@landg.com (LinkedIn profile: https://www.linkedin.com/in/clarice-wale-b8511a181/). Please note direct applications via email cannot be accepted for this role; only applications submitted through our careers website will be considered.

Back to search

About L&G

As a company, to be one of the world's largest Asset Managers, homebuilders, pension providers and insurances brands, we are diverse by our very nature. And we're a company that wants to use our diversity and influence to make society better in the long term - for everyone. To do this we need to be a company that welcomes everyone, where everyone can succeed. That means we're committed to building an inclusive culture in L&G where we can all perform at our best, no matter who we are, what we do or where we do it. So whoever you are, wherever you are, whatever your story, we'd love to hear from you.

About the business area

With a team of over 600 people servicing over 3.5 million customers and over 17,000 corporate clients our DC Pensions business helps people plan and save for their retirement. Our vision is to be the long term savings partner of choice for our customers and clients; we achieve this by delivering an outstanding service and experience, putting our colleagues, customers and clients at the heart of everything we do.  

We’re a trusting, enthusiastic and commercially ambitious business who really cares about helping our customers save for their future. We value each other and take absolute pride in performing at our very best.

Our commitment to Equal Opportunities

We’re an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.

Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? We’re aware that candidates, especially women, can be put off from applying for a job unless they tick every box, or candidates who are parents or have other caring responsibilities may not think they can achieve the flexibility they need. If this is you, we’re keen to connect; and whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not apply?

 

How to find out more

If you’d like more information about this opportunity please contact Clarice Wale at clarice1.wale@landg.com (LinkedIn profile: https://www.linkedin.com/in/clarice-wale-b8511a181/). Please note direct applications via email cannot be accepted for this role; only applications submitted through our careers website will be considered.