Due to continuous business growth, we're hiring for a Sales Support Executive to join our Retail Distribution team. Working as part of a small, close knit team, you'll be responsible for sales-support activity, responding to client queries and project managing operational/servicing tasks for our clients (predominantly made up of third party workplace savings assets who are primarily invested in LGIMs pooled life funds).

This is a great opportunity for an individual with proven sales support skills which includes excellent organisational and project management skills, who would like to develop their career and become more client facing. 

• Acting as a conduit between the key internal departments and the client in order to resolve regular and adhoc servicing queries across a variety of clients and investment vehicles, including LGIMs pooled life funds, ETFs, UTs etc
• Building your own relationships directly with the clients that you are managing and supporting. 
• Supporting complex third party platform client activity including transitions and restructures. Working with experts within LGIM, you'll ensure that client activity is managed in a way that seeks to reduce risk, as well as providing the client with a seamless LGIM servicing experience
• Identifying improvements and efficiencies in the way we operate so that we can exceed client expectations as well as improve our operating model overtime
• Providing high quality dedicated support to a leading UK master trust client, understanding the client’s objectives and servicing requirements. You'll actively manage client queries and proactively identify ways to improve the service we provide, ensuring that the client’s SLAs are maintained and exceeded
• Managing and co-ordinating all regular and bespoke reporting requirements so that clients can meet their regulatory obligations with ease

• A demonstrable track record of delivering exceptional client service and developing client accounts, ideally gained within a financial services organisation
• Detailed knowledge of the UK Pensions and Retail markets, strategic accounts and their business drivers, with a clear understanding of competitors and market dynamics
• Strong investment and pension product knowledge and a clear understanding of LGIM institutional and retail products
• Excellent interpersonal, communication and negotiation skills and a confident verbal communication manner
• Exceptional understanding of investment processes and philosophies with a high attention to technical detail
• The ability to manage large scale/volume servicing requirements of varying technical complexity, managing output to strict internal and external deadlines
• Previous project management skills, including improving and streamlining processes

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 27 days' holiday, private medical insurance, performance related bonuses, a variety of share schemes, discounts at both a huge range of high street stores and our own great products. Your hard work will be rewarded when you join us.