Communications Effectiveness Manager

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VN-20269

Permanent

Hove

up to £44,000

17 November 2021

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The Communications Effectiveness Manager will lead a constant programme of improvements using data and insight, to ensure best practice fulfilment to deliver market leading customer centric communications for Legal & General Insurance.

  • Manage the Communications Effectiveness Team to design, analyse and optimise market leading customer centric communications with a strong focus on managing operational costs
  • Manage technical production issues through effective stakeholder management, change management and incident management
  • Manage front door submissions by working with stakeholders to synthesise key learnings and insights on communications performance to drive business cases and ensure that insights are provided to key decision makers effectively
  • Evaluate the effectiveness by using MI and data and optimise our communications by drawing insight from digital analytics to make informed decisions and deliver operational savings
  • Deliver market leading customer centric communications by gaining all the necessary approvals to ensure that they are technically compliant, relevant, managed at expiry and meet regulatory and Treating Customers Fairly requirements
  • Distribute customer communications to ensure accurate version control by maintaining and auditing governance processes, literature libraries and updating stakeholders
  • Prioritise customer centric improvements which remove friction from the customer journey with inclusion considerations and vulnerable customers in front of mind.
  • Previous Communications experience
  • Experience in managing technical production incidents 
  • Cost control management experience
  • Good understanding of design / branding principles, in particular layout, typography, and digital design
  • Understanding of Analytics/Data Manipulation (beneficial)
  • Knowledge of Insurance products (beneficial)
  • Ability to manage and assess dynamic workload.

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, private medical insurance, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products. Your hard work will be rewarded when you join us.

 

About L&G

As a company, to be one of the world's largest Asset Managers, homebuilders, pension providers and insurances brands, we are diverse by our very nature. And we're a company that wants to use our diversity and influence to make society better in the long term - for everyone. To do this we need to be a company that welcomes everyone, where everyone can succeed. That means we're committed to building an inclusive culture in L&G where we can all perform at our best, no matter who we are, what we do or where we do it. So whoever you are, wherever you are, whatever your story, we'd love to hear from you.

About the business area

At Legal & General Insurance we look after our customers throughout life, death and everything in between so that you know that everything that’s important to you is protected. With over 180 years’ experience in providing Insurance policies, our customers trust us to be there and to do the right thing.

Our commitment to Equal Opportunities

We’re an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.

Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? We’re aware that candidates, especially women, can be put off from applying for a job unless they tick every box, or candidates who are parents or have other caring responsibilities may not think they can achieve the flexibility they need. If this is you, we’re keen to connect; and whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not apply?

 

How to find out more

If you’d like more information about this opportunity please contact Rachel Chima at Rachel.Chima@landg.com (LinkedIn: https://www.linkedin.com/in/rachel-chima/). Please note direct applications via email cannot be accepted for this role; only applications submitted through our careers website will be considered.

Back to search

About L&G

As a company, to be one of the world's largest Asset Managers, homebuilders, pension providers and insurances brands, we are diverse by our very nature. And we're a company that wants to use our diversity and influence to make society better in the long term - for everyone. To do this we need to be a company that welcomes everyone, where everyone can succeed. That means we're committed to building an inclusive culture in L&G where we can all perform at our best, no matter who we are, what we do or where we do it. So whoever you are, wherever you are, whatever your story, we'd love to hear from you.

About the business area

At Legal & General Insurance we look after our customers throughout life, death and everything in between so that you know that everything that’s important to you is protected. With over 180 years’ experience in providing Insurance policies, our customers trust us to be there and to do the right thing.

Our commitment to Equal Opportunities

We’re an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.

Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? We’re aware that candidates, especially women, can be put off from applying for a job unless they tick every box, or candidates who are parents or have other caring responsibilities may not think they can achieve the flexibility they need. If this is you, we’re keen to connect; and whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not apply?

 

How to find out more

If you’d like more information about this opportunity please contact Rachel Chima at Rachel.Chima@landg.com (LinkedIn: https://www.linkedin.com/in/rachel-chima/). Please note direct applications via email cannot be accepted for this role; only applications submitted through our careers website will be considered.