Digital Customer Communications Manager

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VN-20268

Permanent

Hove

up to £45,000

15 October 2021

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The Digital Customer Communications Manager will plan and manage the design, content and production of all digital product and operational communications for Legal & General Insurance. 

  • Plan and manage the design, content and production of all digital product and operational communications which adhere to best practice/brand guidelines
  • Maintain specifications, whilst ensuring effective use of data and rules-based logic, by working with internal and external stakeholder to ensure customer centric communications are clearly defined and articulated to the CCM developers
  • Update the Customer Communications Management (CCM) platform (Quadient Inspire Interactive) with simple changes to communications
  • Monitor industry developments and evaluate the effectiveness of our customer communications using digital analytics to optimise and make recommendations for best practice
  • Deliver communications changes to support any product, customer experience or regulatory transformation to meet sprint deadlines
  • Ensure that all customer communications are technically compliant, relevant, managed at expiry and meet regulatory and Treating Customers Fairly requirements
  • Prioritise customer centric improvements which remove friction from the customer journey with inclusion considerations and vulnerable customers in front of mind.
  • Experience of digital analytics packages such as Adobe Analytics (essential)
  • Proficiency in responsive HTML email design/coding (beneficial)
  • Digital Copywriting experience (beneficial)
  • Understanding of design principles, in particular layout, typography, and digital design
  • Understanding of Analytics/Data Manipulation
  • Understanding of branding principles
  • Knowledge and experience of best practice technology and relevant professional development to ensure industry standards
  • Strong knowledge of digital communication practices and techniques
  • A good awareness of the ways in which customer data is created, gathered, transferred and manipulated
  • Understanding of complex rules-based logic using data.

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, private medical insurance, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products. Your hard work will be rewarded when you join us.

 

About L&G

As a company, to be one of the world's largest Asset Managers, homebuilders, pension providers and insurances brands, we are diverse by our very nature. And we're a company that wants to use our diversity and influence to make society better in the long term - for everyone. To do this we need to be a company that welcomes everyone, where everyone can succeed. That means we're committed to building an inclusive culture in L&G where we can all perform at our best, no matter who we are, what we do or where we do it. So whoever you are, wherever you are, whatever your story, we'd love to hear from you.

About the business area

At Legal & General Insurance we look after our customers throughout life, death and everything in between so that you know that everything that’s important to you is protected. With over 180 years’ experience in providing Insurance policies, our customers trust us to be there and to do the right thing.

Our commitment to Equal Opportunities

We’re an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.

Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? We’re aware that candidates, especially women, can be put off from applying for a job unless they tick every box, or candidates who are parents or have other caring responsibilities may not think they can achieve the flexibility they need. If this is you, we’re keen to connect; and whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not apply?

 

How to find out more

If you’d like more information about this opportunity please contact Rachel Chima at Rachel.Chima@landg.com (LinkedIn: https://www.linkedin.com/in/rachel-chima/). Please note direct applications via email cannot be accepted for this role; only applications submitted through our careers website will be considered.

Back to search

About L&G

As a company, to be one of the world's largest Asset Managers, homebuilders, pension providers and insurances brands, we are diverse by our very nature. And we're a company that wants to use our diversity and influence to make society better in the long term - for everyone. To do this we need to be a company that welcomes everyone, where everyone can succeed. That means we're committed to building an inclusive culture in L&G where we can all perform at our best, no matter who we are, what we do or where we do it. So whoever you are, wherever you are, whatever your story, we'd love to hear from you.

About the business area

At Legal & General Insurance we look after our customers throughout life, death and everything in between so that you know that everything that’s important to you is protected. With over 180 years’ experience in providing Insurance policies, our customers trust us to be there and to do the right thing.

Our commitment to Equal Opportunities

We’re an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.

Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? We’re aware that candidates, especially women, can be put off from applying for a job unless they tick every box, or candidates who are parents or have other caring responsibilities may not think they can achieve the flexibility they need. If this is you, we’re keen to connect; and whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not apply?

 

How to find out more

If you’d like more information about this opportunity please contact Rachel Chima at Rachel.Chima@landg.com (LinkedIn: https://www.linkedin.com/in/rachel-chima/). Please note direct applications via email cannot be accepted for this role; only applications submitted through our careers website will be considered.