Communications Data/MI Analyst

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VN-20263

Permanent

Hove

up to £33,000

30 September 2021

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The Communications Data/MI Analyst will develop and analyse data to drive insight and effectively monitor, reconcile and troubleshoot data issues around the production of our customer communications. 

  • Take responsibility for developing reports and dashboards to reconcile and measure the effectiveness of our digital communications and print streams while ensuring end users are trained on new reports
  • Utilise communications data to conduct cost analysis and support with analysis to drive insight and contribute to business cases and front door submissions
  • Liaising with suppliers to ensure accuracy in reporting and effectively monitor and reconcile the production of our customer communications
  • Provide general administration services for the Customer Communications Team such as Mailbox management, invoice processing and reconciliation
  • Support the Customer Communications team by utilising Adobe Analytics and other analytic tools to establish best practice reporting and controls to monitor the effectiveness of our communications
  • Troubleshoot data issues and support in investigating and managing technical production incidents
  • Prioritising customer centric improvements which remove friction from the customer journey with inclusion consideration and vulnerable customers in front of mind.
  • Experience working as a Data/MI Analyst (essential)
  • Ability to analyse existing analytic tools and provide automated solution recommendations
  • Ability to work with stakeholders to assess potential risks
  • A fine eye for detail
  • Excellent organisational skills

Technical Competencies (beneficial):

  • Experience with PowerBI, SQL, Oracle, Snowflake, DB2
  • Adobe Analytics
  • Knowledge of DAX to transform, manipulate and analyse data to be presented in Power BI reports.
  • Knowledge of Microsoft Power Query (M Query) used to extract data to Power BI from various data sources.

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, private medical insurance, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products. Your hard work will be rewarded when you join us.

 

About L&G

As a company, to be one of the world's largest Asset Managers, homebuilders, pension providers and insurances brands, we are diverse by our very nature. And we're a company that wants to use our diversity and influence to make society better in the long term - for everyone. To do this we need to be a company that welcomes everyone, where everyone can succeed. That means we're committed to building an inclusive culture in L&G where we can all perform at our best, no matter who we are, what we do or where we do it. So whoever you are, wherever you are, whatever your story, we'd love to hear from you.

About the business area

At Legal & General Insurance we look after our customers throughout life, death and everything in between so that you know that everything that’s important to you is protected. With over 180 years’ experience in providing Insurance policies, our customers trust us to be there and to do the right thing.

Our commitment to Equal Opportunities

We’re an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.

Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? We’re aware that candidates, especially women, can be put off from applying for a job unless they tick every box, or candidates who are parents or have other caring responsibilities may not think they can achieve the flexibility they need. If this is you, we’re keen to connect; and whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not apply?

 

How to find out more

If you’d like more information about this opportunity please contact Rachel Chima at Rachel.Chima@landg.com (LinkedIn: https://www.linkedin.com/in/rachel-chima/). Please note direct applications via email cannot be accepted for this role; only applications submitted through our careers website will be considered.

Back to search

About L&G

As a company, to be one of the world's largest Asset Managers, homebuilders, pension providers and insurances brands, we are diverse by our very nature. And we're a company that wants to use our diversity and influence to make society better in the long term - for everyone. To do this we need to be a company that welcomes everyone, where everyone can succeed. That means we're committed to building an inclusive culture in L&G where we can all perform at our best, no matter who we are, what we do or where we do it. So whoever you are, wherever you are, whatever your story, we'd love to hear from you.

About the business area

At Legal & General Insurance we look after our customers throughout life, death and everything in between so that you know that everything that’s important to you is protected. With over 180 years’ experience in providing Insurance policies, our customers trust us to be there and to do the right thing.

Our commitment to Equal Opportunities

We’re an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.

Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? We’re aware that candidates, especially women, can be put off from applying for a job unless they tick every box, or candidates who are parents or have other caring responsibilities may not think they can achieve the flexibility they need. If this is you, we’re keen to connect; and whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not apply?

 

How to find out more

If you’d like more information about this opportunity please contact Rachel Chima at Rachel.Chima@landg.com (LinkedIn: https://www.linkedin.com/in/rachel-chima/). Please note direct applications via email cannot be accepted for this role; only applications submitted through our careers website will be considered.