Customer Service Consultant (Group Protection)

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VN-19983

Permanent

Hove

Starting at £20000

14 September 2021

Are you a great communicator? Are you proactive with excellent attention to detail? If so, we’d love to have you join us as a Customer Service Consultant in our Group Protection team in our Hove office. We’re offering a starting salary of £20,000.  You’ll be partially office based and partially home based. The role is full time Monday to Friday, meaning you’ll have the weekends off to relax. If you're looking for a progressive career and thrive in team-orientated, customer centric environment, then look no further.

At Legal & General Insurance we look after our customers throughout life, death and everything in between so that you know that everything that’s important to you is protected. With over 180 years’ experience in providing Insurance policies, our customers trust us to be there and to do the right thing.

  • Deliver a fast, effective and accurate service to our customers. Process any of our customers’ needs accurately and technically, on a right first time basis.
  • Deal with all correspondence from our internal and external customers, keeping them up to date on progress to ensure next stages are understood and that any correspondence is effective and accurate.
  • Offer support and assistance where appropriate to other team members or other areas, therefore contributing to a highly motivated and efficient culture.
  • Identify, log and resolve a customer complaint, internal guidance.
  • Ensure that customers are treated fairly, in line with Legal & General’s Customer Experience and TCF policy.

• You’ll be talking to customer and stakeholders internally all the time, so you need to be a confident and thrive off building relationships

• Someone proactive, self-sufficient with the ability to interpret complex information

• Excellent attention to detail

• Accepts the need for change and is willing to work flexibly

  • You’ll be using Excel a lot so you must be confident in navigating the computer
  • You’ll be working 35 hours a week Monday to Friday
  • The department is open 0800-1700 everyday although our core hours are 1000-1600 meaning, you’ll do 1000-1600 every day and the remaining hours will be influenced by our call volumes
  • We work in an agile environment which allows our colleagues to work some of the week from home and some of the week in the office

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, private medical insurance, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products. Your hard work will be rewarded when you join us.

 

About L&G

As a company, to be one of the world's largest Asset Managers, homebuilders, pension providers and insurances brands, we are diverse by our very nature. And we're a company that wants to use our diversity and influence to make society better in the long term - for everyone. To do this we need to be a company that welcomes everyone, where everyone can succeed. That means we're committed to building an inclusive culture in L&G where we can all perform at our best, no matter who we are, what we do or where we do it. So whoever you are, wherever you are, whatever your story, we'd love to hear from you.

About the business area

At Legal & General Insurance we look after our customers throughout life, death and everything in between so that you know that everything that’s important to you is protected. With over 180 years’ experience in providing Insurance policies, our customers trust us to be there and to do the right thing.

Our commitment to Equal Opportunities

We’re an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.

Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? We’re aware that candidates, especially women, can be put off from applying for a job unless they tick every box, or candidates who are parents or have other caring responsibilities may not think they can achieve the flexibility they need. If this is you, we’re keen to connect; and whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not apply?

 

How to find out more

If you’d like more information about this opportunity please contact Ellen Wilkins at  ellen.wilkins@landg.com (https://www.linkedin.com/in/ellen-wilkins-3b6b054a/). Please note direct applications via email cannot be accepted for this role; only applications submitted through our careers website will be considered.

About L&G

As a company, to be one of the world's largest Asset Managers, homebuilders, pension providers and insurances brands, we are diverse by our very nature. And we're a company that wants to use our diversity and influence to make society better in the long term - for everyone. To do this we need to be a company that welcomes everyone, where everyone can succeed. That means we're committed to building an inclusive culture in L&G where we can all perform at our best, no matter who we are, what we do or where we do it. So whoever you are, wherever you are, whatever your story, we'd love to hear from you.

About the business area

At Legal & General Insurance we look after our customers throughout life, death and everything in between so that you know that everything that’s important to you is protected. With over 180 years’ experience in providing Insurance policies, our customers trust us to be there and to do the right thing.

Our commitment to Equal Opportunities

We’re an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.

Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? We’re aware that candidates, especially women, can be put off from applying for a job unless they tick every box, or candidates who are parents or have other caring responsibilities may not think they can achieve the flexibility they need. If this is you, we’re keen to connect; and whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not apply?

 

How to find out more

If you’d like more information about this opportunity please contact Ellen Wilkins at  ellen.wilkins@landg.com (https://www.linkedin.com/in/ellen-wilkins-3b6b054a/). Please note direct applications via email cannot be accepted for this role; only applications submitted through our careers website will be considered.