Pensions Administrator

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VN-18852

Permanent

Hove

Up to £25,000 (Depending on Experience)

30 March 2021

Our Retirement Claims Administration team in Hove is looking for a Pensions Administrator to join them!

In this role you’ll be providing a blend of telephony and administrative service to our Pensions customers. You’ll be working with a team dedicated to putting customers at the centre of everything they do.

If you are passionate about providing great customer service, have a sharp eye for detail and are keen to learn, this is the opportunity you’ve been waiting for!

  • You’ll be responsible for the checking of and authorisation of individual quotations and the payment of claims ensuring that the correct benefits are settled.
  • Providing an efficient claims service to individual scheme members, intermediaries and Trustees by establishing how each pension scheme operates carrying out calculations, interpreting and communicating the scheme benefits in a way that ensures we are Treating Customers Fairly.
  • Managing general enquiries and complaints from scheme members, intermediaries or Trustees establishing the nature of the enquiry, investigating and responding appropriately.
  • Providing on the job training on various aspects of the area's work and provide technical advice and instruction to less experienced members of the team.
  • Acting as technical expert for the team which could include being utilised as the Society's contact and expert on sensitive or priority schemes, acting as the focal point for queries and having responsibility for interpreting and keeping up to date with current pensions legislation and HMRC practice.
  • Setting up and maintaining scheme records and to personally deal with the investigation of anomalies and to take whatever action is appropriate.
  • Accurately recording workflow on to the appropriate system (EG) maintaining effectiveness, efficiency and perform quality checking according to the prescribed QA framework for the role ensuring accurate management information.
  • Ensuring that the principles of conduct risk are always embedded into your day to day operations to deliver good customer outcomes. Ensuring that all business processes and internal controls within your role are designed and performed in a way that delivers good customer outcomes and demonstrates effective management of conduct risk.
  • Defined Benefit Pension knowledge is desirable but not required.
  • Excellent communication skills, written and verbal.
  • Strong analytic & problem-solving skills.
  • Ability to take ownership of and resolves any issues, referring to their manager when required. 
  • Proficiency in utilising Microsoft Office.
  • Drive to consistently contribute to the enhancement of the overall team performance.

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, private medical insurance, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products. Your hard work will be rewarded when you join us.

 

About L&G

As a company, to be one of the world's largest Asset Managers, homebuilders, pension providers and insurances brands, we are diverse by our very nature. And we're a company that wants to use our diversity and influence to make society better in the long term - for everyone. To do this we need to be a company that welcomes everyone, where everyone can succeed. That means we're committed to building an inclusive culture in L&G where we can all perform at our best, no matter who we are, what we do or where we do it. So whoever you are, wherever you are, whatever your story, we'd love to hear from you.

About the business area

Legal & General Retirement Institutional (LGRI) is the UK’s longest-serving active bulk annuity provider. In the last 30 years we have written more UK business than any other insurer and currently look after over half a million pension policyholders.  We are a market-leading and multi-award winning business.  

We work with companies and pension scheme trustees  to help them honour their Defined Benefit pension promises to their employees. We do this through bulk annuity insurance transactions or pension ‘buy-ins’ or ‘buyouts’, which enable pension trustees to secure their scheme members’ benefits with us. By doing this we:

  • help companies to settle their pension liabilities and focus on growing their businesses
  • help to support individuals' financial security in retirement
  • invest for the long term to back our pension promises.

Our commitment to Equal Opportunities

We’re an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.

Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? We’re aware that candidates – especially women – can be put off from applying for a job unless they tick every box or because they don’t think they can achieve the flexibility they need. If this is you, we’re keen to connect; and whilst we can’t accommodate every flexible working request, we’re very happy to have a discussion. So why not apply?

 

How to find out more

If you’d like more information about this opportunity please contact Claire Pullen at claire.pullen@landg.com (LinkedIn: https://www.linkedin.com/in/clairepullen/). Please note direct applications via email cannot be accepted for this role; only applications submitted through our careers website will be considered.

About L&G

As a company, to be one of the world's largest Asset Managers, homebuilders, pension providers and insurances brands, we are diverse by our very nature. And we're a company that wants to use our diversity and influence to make society better in the long term - for everyone. To do this we need to be a company that welcomes everyone, where everyone can succeed. That means we're committed to building an inclusive culture in L&G where we can all perform at our best, no matter who we are, what we do or where we do it. So whoever you are, wherever you are, whatever your story, we'd love to hear from you.

About the business area

Legal & General Retirement Institutional (LGRI) is the UK’s longest-serving active bulk annuity provider. In the last 30 years we have written more UK business than any other insurer and currently look after over half a million pension policyholders.  We are a market-leading and multi-award winning business.  

We work with companies and pension scheme trustees  to help them honour their Defined Benefit pension promises to their employees. We do this through bulk annuity insurance transactions or pension ‘buy-ins’ or ‘buyouts’, which enable pension trustees to secure their scheme members’ benefits with us. By doing this we:

  • help companies to settle their pension liabilities and focus on growing their businesses
  • help to support individuals' financial security in retirement
  • invest for the long term to back our pension promises.

Our commitment to Equal Opportunities

We’re an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.

Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? We’re aware that candidates – especially women – can be put off from applying for a job unless they tick every box or because they don’t think they can achieve the flexibility they need. If this is you, we’re keen to connect; and whilst we can’t accommodate every flexible working request, we’re very happy to have a discussion. So why not apply?

 

How to find out more

If you’d like more information about this opportunity please contact Claire Pullen at claire.pullen@landg.com (LinkedIn: https://www.linkedin.com/in/clairepullen/). Please note direct applications via email cannot be accepted for this role; only applications submitted through our careers website will be considered.