Mortgage Club Support Advisor

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VN-18780

Permanent

Barnsley

Up to £25,000

12 March 2021

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We have a wonderful opportunity for a Product Support Advisor to join our Mortgage Club team in Barnsley!

In this role you’ll be providing support regarding our unique Mortgage Clubs products. You’ll be applying relevant processes controls to maintain compliance, and ensure that all product stakeholders have the relevant information to make decisions on priorities for change.

If you are creative thinker who loves to re-imagine processes in order to make them more efficient, to best serve both customer and business needs. This is a great opportunity for you!

  • Making changes or updates to new and existing products by applying the relevant process controls, ensuring that all products remain accurate and compliant.
  • Working closely with the Product Owner and Operations & Commercial Manager to ensure that they have available relevant information to make decisions on priorities for change.
  • Owning relevant processes to ensure that they remain relevant and that as a result, Mortgage Club products remain compliant.
  • To collating and analysing any feedback from external and internal stakeholders including complaints and feedback to identify improvements.
  • Interacting with lenders, brokers and other key stakeholders over complex queries and act upon requested lender changes.
  • Owning and maintaining accurate records of key information related to Mortgage Club products.
  • Proactively reviewing products to ensure accuracy is maintained and any errors are identified and corrected.
  • Ensuring that Treating Customer Fairly is adhered too.
  • Some knowledge of the UK mortgage market
  • Good analytical skills with an ability to work under pressure in an orderly and accurate manner.
  • Knowledge of Microsoft applications.
  • Manages stakeholder expectations & demonstrates actions that show an appropriate balance of stakeholder and commercial needs.
  • Proactively escalates decisions based on evaluation of risks and using all available information. 
  • Good written and verbal communication skills.

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, private medical insurance, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products. Your hard work will be rewarded when you join us.

 

About L&G

As a company, to be one of the world's largest Asset Managers, homebuilders, pension providers and insurances brands, we are diverse by our very nature. And we're a company that wants to use our diversity and influence to make society better in the long term - for everyone. To do this we need to be a company that welcomes everyone, where everyone can succeed. That means we're committed to building an inclusive culture in L&G where we can all perform at our best, no matter who we are, what we do or where we do it. So whoever you are, wherever you are, whatever your story, we'd love to hear from you.

About the business area

At Legal & General Insurance we look after our customers throughout life, death and everything in between so that you know that everything that’s important to you is protected. With over 180 years’ experience in providing Insurance policies, our customers trust us to be there and to do the right thing.

Our commitment to Equal Opportunities

We’re an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.

Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? We’re aware that candidates – especially women – can be put off from applying for a job unless they tick every box or because they don’t think they can achieve the flexibility they need. If this is you, we’re keen to connect; and whilst we can’t accommodate every flexible working request, we’re very happy to have a discussion. So why not apply?

 

How to find out more

If you’d like more information about this opportunity please contact David Mfon at David.Mfon@landg.com (LinkedIn: linkedin.com/in/david-mfon-235936160). Please note direct applications via email cannot be accepted for this role; only applications submitted through our careers website will be considered.

Back to search

About L&G

As a company, to be one of the world's largest Asset Managers, homebuilders, pension providers and insurances brands, we are diverse by our very nature. And we're a company that wants to use our diversity and influence to make society better in the long term - for everyone. To do this we need to be a company that welcomes everyone, where everyone can succeed. That means we're committed to building an inclusive culture in L&G where we can all perform at our best, no matter who we are, what we do or where we do it. So whoever you are, wherever you are, whatever your story, we'd love to hear from you.

About the business area

At Legal & General Insurance we look after our customers throughout life, death and everything in between so that you know that everything that’s important to you is protected. With over 180 years’ experience in providing Insurance policies, our customers trust us to be there and to do the right thing.

Our commitment to Equal Opportunities

We’re an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.

Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? We’re aware that candidates – especially women – can be put off from applying for a job unless they tick every box or because they don’t think they can achieve the flexibility they need. If this is you, we’re keen to connect; and whilst we can’t accommodate every flexible working request, we’re very happy to have a discussion. So why not apply?

 

How to find out more

If you’d like more information about this opportunity please contact David Mfon at David.Mfon@landg.com (LinkedIn: linkedin.com/in/david-mfon-235936160). Please note direct applications via email cannot be accepted for this role; only applications submitted through our careers website will be considered.