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Customer and Client Advisor
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VN-18098
Permanent
Cardiff
£19,000
30 November 2020
As a Customer & Client Advisor, you’ll be the first point of contact for our pension customers and clients; we’ll train you so you have all the knowledge and skills needed to deliver an outstanding service. You’ll be helping us become the long term savings partner of choice.
- Deliver an outstanding customer service to our customers and clients by making sure you identify the customers’ needs and assess their expectations, respond accurately and with the best solution for them, owning customer escalations to ensure their positive experience
- Proactively spot patterns, seeing where we can change our processes, tools or products to improve the customer experience
- Use your training, knowledge, skills and provided guidance material to follow processes and use systems to keep us safe and compliant with our regulators
- Collaborate and put your colleagues, customers and clients at the heart of everything we do.
- Understand and adhere to pension and internal compliance regulations and in the identification of regulatory and financial risks, breaches and complaints
- Take responsibility for your own development and ensure that you keep your pension knowledge and industry awareness current and relevant.
- Plenty of customer service experience, whether face-to-face or phone based
- Administration knowledge or experience is key, as this will be a large part of the role
- A Pensions background is beneficial, but certainly not essential!
- Positive attitude, strong attention to detail and excellent written and verbal communication skills.
Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, at least 25 days’ holiday (with potential to rise to 26 days), private medical insurance, performance related bonuses, a variety of share schemes, discounts at both a huge range of high street stores and our own great products. Your hard work will be rewarded when you join us.
About L&G
As a company, to be one of the world's largest Asset Managers, homebuilders, pension providers and insurances brands, we are diverse by our very nature. And we're a company that wants to use our diversity and influence to make society better in the long term - for everyone. To do this we need to be a company that welcomes everyone, where everyone can succeed. That means we're committed to building an inclusive culture in L&G where we can all perform at our best, no matter who we are, what we do or where we do it. So whoever you are, wherever you are, whatever your story, we'd love to hear from you.
About the business area
With a team of over 600 people servicing over 3.5 million customers and over 17,000 corporate clients our DC Pensions business helps people plan and save for their retirement. Our vision is to be the long term savings partner of choice for our customers and clients; we achieve this by delivering an outstanding service and experience, putting our colleagues, customers and clients at the heart of everything we do.
We’re a trusting, enthusiastic and commercially ambitious business who really cares about helping our customers save for their future. We value each other and take absolute pride in performing at our very best.
Our commitment to Equal Opportunities
We’re an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.
For more information, please contact Rachel Chima, Resourcing Consultant - rachel.chima@landg.com.
