Our Group Protection business are looking for an enthusiastic, positive Customer Service Consultant to join a fast-paced team. You'll be a confident administrator and communicator, with an eye for detail and a basic understanding of data processes. With plenty of opportunity for specialism and personal development, you'll be joining a diverse and vibrant team!

• Deliver a fast, effective and accurate service to our customers.
• Process our customers’ needs accurately and technically, on a right first time basis.
• Deal with all correspondence from our internal and external customers, keeping them up to date on progress to ensure next stages are understood and that any correspondence is effective and accurate.
• Offer support and assistance where appropriate to other team members or other areas, therefore contributing to a highly motivated and efficient culture.
• Identify, log and resolve customer complaints.
• Ensure that customers are treated fairly, in line with Legal & General’s Customer Experience and TCF policy.

Knowledge:      

• Group Protection/ Group Risk experience (Desirable, but not essential)

Skills:    

• Communication
  • Excellent communication skills, both oral and written.
  • Ability to interpret complex information.
  • Excellent attention to detail.

• Customer orientation

• Actively listens and understands customer/ audience needs.
• Takes ownership to ensure customer satisfaction.
• Approaches challenges and problems with energy, enthusiasm and a determination to succeed

• Flexibility and change orientation
  • Accepts the need for change and is willing to work flexibly.

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, private medical insurance, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products. Your hard work will be rewarded when you join us.