The Configuration Management Database (CMDB) Analyst will have the responsibility for administering the CMDB within the organisation. This role will be responsible for maintain the CMDB to include: discovery, configuration item maintenance and service/application modelling. Additionally, this role implements and maintains integrations between CMDB and other platforms and tools.

The Configuration Management Database (CMDB) Analyst will have the responsibility for administering the CMDB within the organisation. This role will be responsible for maintain the CMDB to include: discovery, configuration item maintenance and service/application modelling. Additionally, this role implements and maintains integrations between CMDB and other platforms and tools.

Qualifications:

ITIL v3 Certified

Relevant technical qualification or professional qualification or accreditation or equivalent.

Preferably a confirmed technical certification

Knowledge:

Demonstrable knowledge of the management of a CMDB

Experience of working with ServiceNow

Have experience of working in a SIAM model

Skills:

Influencing others to move toward a common vision or goal.

Working effectively with diverse teams across multiple locations.

Have good verbal and written communication skills, and a good understanding of the use of different channels and formats for different audiences

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, private medical insurance, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.