As a Systems Development & Support Analyst you will be responsible for providing development & support services and the delivery of “requests for change”. 

As a Systems Development & Support Analyst, you will be responsible for providing a variety of development & support activities in line with the services we provide - with a focus on analysing how the systems and processes work, as well as providing testing and technical assistance

You will ensure that service delivery is consistent with business needs and user requirements

You will be a champion of Continual Service Improvement, proactively striving to improve the services we provide

With a challenging Programme of Work, you will be assigned to one or more initiatives, liaising with third parties as well as all areas within LGIM and the wider L&G Group

You will be engaged at all stages of the project & service lifecycle, with the opportunity to see process/system changes right the way through from design to early life support

You will be comfortable in building good working relationships with key stakeholders, and be readily able to understand and relay technical jargon into meaningful communications - to ensure a common understanding amongst both business colleagues and technical areas

Essential:

Have a good knowledge of developing systems using MS Access, MS Excel, VBA, SQL, C#, Visual Studio and .Net

Be able to analyse issues and provide options for resolution

Have a good attention to detail

Be able to adhere to a strict control environment

Be able to define/design/build/deliver change

Be willing to travel to other L&G locations

You will be able to:

Thoroughly analyse information/data in order to demonstrate a clear understanding of the issue at hand and to find an appropriate solution, meeting both individual and business needs

Constructively challenge, using strong questioning and playback techniques to ensure requirements and discussion points are fully understood before documenting a response

React positively & quickly to new challenges and work at pace

Work independently and take ownership when issues are foreseen and initiate action to resolve or mitigate, ensuring visibility by the appropriate level of management

Take responsibility for your own behaviour in order to positively influence the team’s growth and its working relationships

Communicate well and present a good/strong image with stakeholders

Learn quickly and provide innovative ways of how we could improve

Provide flexible support to cover production incidents and project initiatives

Desirable:

Knowledge and experience of the following will be beneficial:

Business:

Experience of working in a Business Support role

Good understanding of Workplace Pensions core systems and associated business systems/processes

An appreciation of the Workplace Pensions Industry

Has a good understanding of the Workplace Pensions product range

Good understanding of the regulatory framework we work within

Technical:

A degree in a relevant subject or equivalent practical experience

Ability to define coding standards and support upskilling of existing development teams

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 27 days' holiday, private medical insurance, performance related bonuses, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.