Pensions Consultant (Fixed Term Contract)

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VN-17264

Fixed Term Contract (inc Secondee)

Cardiff

£19,500

10 August 2020

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We have an excitng opportunity for you to join our pensions team in Cardiff. You'll be part of a highly driven and customer focused team of telephone consultants, who take pride in delivering first class customer service.

 

We’ll be looking for you to:

Deliver outstanding service to our customers and clients by:

  • Building a positive relationship with the customer or client
  • Demonstrate that you can put yourself in the customers/clients shoes by actively listening to their concerns
  • Be able to ask good questions to ensure you’ve understood the customer needs
  • Manage customer/client expectations when you’re unable to meet their expectations
  • Suggest options and agree the way forward with the customer or client
  • Keep customers/clients informed at all stages
  • Be able to record and report customer information, including feedback
  • Understanding of the pension customer profiles to provide an excellent customer experience to all
  • Understanding of quality framework measures and controls
  • Be able to team work, build trust and respect with others, sharing best practice and ideas.
  • Be able to build relationships with other teams and individuals
  • Good working knowledge of Pensions Products
  • Demonstrate understanding of the Investment fund range
  • Demonstrate understanding of the claims and benefits available
  • Understanding of Pension environment
  • Adherence to all regulatory requirements including DPA, GDPR, KYC, Complaint Handling and role of the FCA

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, an annual supplement for private medical insurance, discretionary performance related bonuses, paid overtime, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

 The operating hours for this role: 9am -5pm, Monday to Friday

For further information, please contact: David Mfon Resoucing Consultant at: David.Mfon@landg.com

External candidates should be aware that we reserve the right to close this vacancy early should sufficient applications be received.

About L&G

We take pride in being there for our customers. We help them deal with whatever life has in store and support them in achieving financial security; and that’s thanks to the talented and dedicated people who work with us. For us, ‘social responsibility’ is not just a buzzword. It defines us and runs through everything we do for our customers and as an employer. And working with us, you’ll get a competitive reward package and have the flexibility and autonomy to deliver your personal, business and career goals.

About the business area

With a team of over 600 people servicing over 3.5 million customers and over 17,000 corporate clients our DC Pensions business helps people plan and save for their retirement. Our vision is to be the long term savings partner of choice for our customers and clients; we achieve this by delivering an outstanding service and experience, putting our colleagues, customers and clients at the heart of everything we do.  

We’re a trusting, enthusiastic and commercially ambitious business who really cares about helping our customers save for their future. We value each other and take absolute pride in performing at our very best.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.

Back to search

About L&G

We take pride in being there for our customers. We help them deal with whatever life has in store and support them in achieving financial security; and that’s thanks to the talented and dedicated people who work with us. For us, ‘social responsibility’ is not just a buzzword. It defines us and runs through everything we do for our customers and as an employer. And working with us, you’ll get a competitive reward package and have the flexibility and autonomy to deliver your personal, business and career goals.

About the business area

With a team of over 600 people servicing over 3.5 million customers and over 17,000 corporate clients our DC Pensions business helps people plan and save for their retirement. Our vision is to be the long term savings partner of choice for our customers and clients; we achieve this by delivering an outstanding service and experience, putting our colleagues, customers and clients at the heart of everything we do.  

We’re a trusting, enthusiastic and commercially ambitious business who really cares about helping our customers save for their future. We value each other and take absolute pride in performing at our very best.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.