We are looking for a Customer Service Specialist to join our LGR customer service team in Cardiff.

Can you communicate complex issues in simple and understandable terms to customers? Are you passionate about customer service? If you have the desire to be a proactive frontrunner on a dynamic and vibrant team, then this opportunity is for you.

• Be multi-skilled and highly competent in telephone-based activities such as servicing existing customers; or providing New Business solutions that meet a customer’s wants and needs for retirement income.
• Demonstrate proficiency in back office systems and processes in one of the core business areas of New Business, Customer Service or Bereavements.
• Exhibit an attitude of flexibility and adaptation in order to quickly meet the changing demands of customers and the business.
• Seek to continuously meet the needs of the customer, or their representatives, and respond promptly to requests and enquiries.
•  Show an understanding of the role, its responsibilities and how these contribute to the success of the customer, team and business

• Understanding of work flow and work queue structure.
• Proven ability to prioritise and manage queries whilst giving due consideration to team performance and activities.
• Good commercial awareness.
• Excellent written and verbal communication skills.
• A high degree of energy, drive and enthusiasm.
• Evidence of continuous professional development
• Experience of contributing to cross-functional business teams is desirable
• Experience of building effective relationships in complex environments
• Good interpersonal skills with the ability to successfully engage and influence a broad range of individuals.

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, private medical insurance, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

For further information, please contact: David.Mfon@landg.com