Technology Governance & Incident Management Partner

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VN-16956

Permanent

Cardiff

Up to £60,000

6 August 2020

We're looking for a Technology Governance & Incident Management Partner to join our Cardiff based team.

 

 

 

  • To act as ‘Intelligent Customer’ working with stakeholders to define service levels and manage expectations for technology capability, enhancing the capability for supplier management.
  • To be the ambassador into nominated areas promoting its vision, values, services, and capabilities.
  • To act as an advocate into Group IT / BTT ensuring Technology alignment with business priorities
  • To recommend new and innovative technology solutions that will deliver tangible and / or qualitative benefit to the LGRR division
  • To support the technology delivery plans for group lead activity and support management in realising the benefits and business values associated with that plan.
  • To monitor the internal / external technology suppliers to ensure that services are delivered to SLA
  • To identify opportunities to re-align provision of services where benefit may be gained
  • In depth understanding of the retail retirement income market
  • In depth understanding of technology and digital market and trends as it relates to the above.
  • Relevant experience of managing and delivering technology enabled digital innovation in retail financial services and/or customer services operations
  • Excellent problem solving, analytical and financial skills
  • Proven background in adapting trends and openness to new ideas
  • Strong organisational and change management skills and attention to detail
  • Effective at managing a broad technology remit across many different areas.
  • Excellent understanding of technology and its use in delivering pragmatic, cost effective business solutions
  • Effective transformation of business divisions to deliver cultural and business outcomes, including digital first strategies

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 27 days' holiday,private medical insurance, performance related bonuses, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

About L&G

Legal & General Retail Retirement Income (LGRRI) provides retirement solutions to over one million customers. The retail business helps customers turn their pension savings into lifelong retirement income.

With technology and digital services at the heart of LGRRs ambitious growth & transformation agenda, there is a need to ensure strategic technology alignment, improve collaboration, and drive delivery of the agreed technology agenda whilst driving the internal and external suppliers to deliver value for money.

This role holder will, act as a nominated key point of contact to help the business unit manage technology risk, drive technology innovation, accelerate technology enabled change and ensure solid technology foundations are in place to support effective operations.

About the business area

In L&G Retail Retirement (LGRR) our mission is to help as many customers as possible achieve financial security in retirement. Retirement is a sector that has seen huge changes in recent years due to Pension Freedoms and huge opportunities for growth with the rise of property wealth held by people aged 55 and above. Core, award-winning products include our pensions annuity, which offers customers a secure income that’s guaranteed for life, and our Lifetime Mortgage, which enables customers to supplement their income by releasing some of the equity locked up in their homes as tax-free cash.    

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age

About L&G

Legal & General Retail Retirement Income (LGRRI) provides retirement solutions to over one million customers. The retail business helps customers turn their pension savings into lifelong retirement income.

With technology and digital services at the heart of LGRRs ambitious growth & transformation agenda, there is a need to ensure strategic technology alignment, improve collaboration, and drive delivery of the agreed technology agenda whilst driving the internal and external suppliers to deliver value for money.

This role holder will, act as a nominated key point of contact to help the business unit manage technology risk, drive technology innovation, accelerate technology enabled change and ensure solid technology foundations are in place to support effective operations.

About the business area

In L&G Retail Retirement (LGRR) our mission is to help as many customers as possible achieve financial security in retirement. Retirement is a sector that has seen huge changes in recent years due to Pension Freedoms and huge opportunities for growth with the rise of property wealth held by people aged 55 and above. Core, award-winning products include our pensions annuity, which offers customers a secure income that’s guaranteed for life, and our Lifetime Mortgage, which enables customers to supplement their income by releasing some of the equity locked up in their homes as tax-free cash.    

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age