Claims Team Manager

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VN-16517

Permanent

Hove

Up to £48,000

31 January 2020

The Group Protection Claims Team are looking for an experience Claims Team Manager to join their team in Hove. In this role you will be leading and managing a team of Claim Specialists to provide a pro-active and comprehensive claims management and assessment service for a defined account portfolio, authorising and processing the payment of claims for all Group Protection Products.

The Group Protection Claims Team are looking for an experience Claims Team Manager to join their team in Hove. In this role you will be leading and managing a team of Claim Specialists to provide a pro-active and comprehensive claims management and assessment service for a defined account portfolio, authorising and processing the payment of claims for all Group Protection Products.

Key Responsibilities

  • Ensure the teams objectives and efforts are aligned to overall departmental goals, service level agreements and targets, pro-actively using relevant management information to monitor and respond to changes in performance levels.
  • Be responsible for the recruitment of staff within the Claims Team, ensuring the correct level of resource and the quality and competency of staff is maintained.
  • Deliver a comprehensive assessment, management and administration of Group Protection claims, deciding whether to accept or reject liability, and authorise payment as per individual authority limits as agreed by the Head of Claims, whilst building effective relationships with corporate clients and IFA’s to promote understanding of our Claims Management Philosophy.
  • Define, develop & deliver processes & systems to ensure that all customer data is dealt with appropriately in accordance with legislation, in particular the Data Protection Act (1995), the Access to Medical Reports Act (1988) and Legal & General’s Confidentiality Policy.
  • Propose and authorise expenditure on rehabilitation or work re-integration programmes up to £15,000 and authorise appropriate external medical evidence to support the assessment of the claim up to £5,000.
  • Develop and build effective relationships with our external suppliers to ensure that we receive cost effective services.
  • Define, develop and deliver processes and systems to ensure a consistent and good level of service that means customer’s expectations are met, is consistent with what we have communicated and is aligned to L&G’s Customer Experience and Treating Customers Fairly policy and where failings are identified; provide information to relevant areas to enable changes to be made.
  • Manage, motivate and develop employees at all levels, in a manner that is consistent with the Company’s policies and procedures the including Partnership Agreement, to maximise the performance of the area

We are looking for candidates who….

  • Have in depth knowledge of Group Protection products, past and present
  • Have a good understanding of medical conditions and the effect these can have on an individual’s ability to work
  • Awareness of the investigative and rehabilitation services provided by external organisations.
  • Have excellent communication, both verbal and written, skills; analytical and risk management skills; ability to be creative and strategic thinking.
  • Have proven people management skills
  • The jobholder is encouraged to obtain the Life & Disability Claims Diploma and the Group Risk module of the FPC qualification both of which are qualifications supported by the Chartered Insurance Institute.

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 27 days' holiday,private medical insurance, performance related bonuses, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

Our view is that this role is suitable for agile working. This means we would consider a more flexible working arrangement, where your hours and work location are managed according to business, customer and personal needs. For this role, you would be based in Hove but you could work in other Legal and General offices or at home, as necessary, provided this meets business needs. Details of agile working will be discussed during the interview process. 

About L&G

Working here is about being there for our customers; we’re available should the worst happen and we work together to enable social and financial equality across the UK. But it’s also about you –how you develop and what you can achieve. We’ll help your talent thrive in an environment where you’ll be supported to work flexibly and autonomously, sharing in our success and rewarded for a great performance with a generous benefits package.

About the business area

At Legal & General Insurance we look after our customers throughout life, death and everything in between so that you know that everything that’s important to you is protected. With over 180 years’ experience in providing Insurance policies, our customers trust us to be there and to do the right thing.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.

About L&G

Working here is about being there for our customers; we’re available should the worst happen and we work together to enable social and financial equality across the UK. But it’s also about you –how you develop and what you can achieve. We’ll help your talent thrive in an environment where you’ll be supported to work flexibly and autonomously, sharing in our success and rewarded for a great performance with a generous benefits package.

About the business area

At Legal & General Insurance we look after our customers throughout life, death and everything in between so that you know that everything that’s important to you is protected. With over 180 years’ experience in providing Insurance policies, our customers trust us to be there and to do the right thing.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.