Communications & Engagement Consultant

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VN-16491

Permanent

Homebased

Up to £60,000

18 February 2020

Were looking for a homebased Communications & Engagement Consultant to undertake responsibility for the development and delivery of financial wellbeing strategies and communication plans & campaigns for LGIM workplace clients.  You will also deliver agreed outcomes for clients and pension members and contribute directly to business growth and retention.

Ensure the management and delivery of highly effective workplace communication plans promoting financial wellbeing, with a focus on pensions for a specified portfolio of workplace clients, to support business growth and retain business.

Own, establish, develop and maintain strong relationships with key decision makers at board-level or equivalent across the workplace business, being able to identify where communications strategies will have a positive impact for new and existing business.

Work across the client communications team to maximise the impact and quality of multi-channel workplace messaging and materials to directly influence members to increase member contributions and consolidation of pension pots to help grow LGIM AUM and maximise cross sell opportunities

Support new business opportunities by participating in beauty parades and site visits to clients and advisers promoting the DC client communications proposition in the Sales process

Understand and execute multi-channel consumer-focused techniques to maximise the outcome of wellbeing campaigns and to maximise cross sell opportunities

Use client and member feedback, together with market knowledge to ensure the continuing evolution of the workplace wellbeing communication proposition.

Personally maintain a good knowledge of LGIM DC Pensions proposition and processes, keep abreast of legislative developments and other market activity in order to be able to discuss relevant topics in an informed manner and to understand and influence client wellbeing communications strategy decisions.

Maximise cost effectiveness and employer satisfaction by implementing best practice in all aspects of the development and delivery of communications across the client portfolio, working with employers to pilot and report back appropriately on new initiatives in terms of our proposition and customer experience programme and ensuring all activity undertaken in fulfilling the role considers the fair treatment of the end customer.

 

Qualifications

  • Professional qualifications in relation to the role are desirable, for example marketing qualifications and technical pension qualifications

Knowledge:

  • Experience and knowledge of marketing communications, including multi-channel approaches
  • Experience and knowledge of DC product solutions and marketplace
  • Proven track record of project and stakeholder management including delivery
  • Corporate client relationship management experience in a product provider, asset manager or EBC/significant intermediary

Skills:

  • Excellent communication/presentation skills – previous client-facing meeting and presentational experience at a senior level within significant employers and intermediaries/partners is a requirement, as is the ability to articulate and convey information in a clear and compelling manner in writing and in person

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 27 days' holiday,private medical insurance, performance related bonuses, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

Please contact clare.williamson@landg.com with any queries.

Please note that we do not accept CVs directly via email.

About L&G

Working here is about being there for our customers; we’re available should the worst happen and we work together to enable social and financial equality across the UK. But it’s also about you –how you develop and what you can achieve. We’ll help your talent thrive in an environment where you’ll be supported to work flexibly and autonomously, sharing in our success and rewarded for a great performance with a generous benefits package.

About the business area

With a team of over 400 people servicing over 3.6 million customers and over 14,000 corporate clients our Workplace DC Pensions business helps people plan and save for their retirement. Our vision is to be recognised through market leading customer engagement and digital innovation as the expert in helping customers achieve their long term saving goals and to be their employer’s partner of choice.

We’re a trusting, enthusiastic and commercially ambitious business who really care about helping our customers save for their future. We value each other and take absolute pride in performing at our very best.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.

 

About L&G

Working here is about being there for our customers; we’re available should the worst happen and we work together to enable social and financial equality across the UK. But it’s also about you –how you develop and what you can achieve. We’ll help your talent thrive in an environment where you’ll be supported to work flexibly and autonomously, sharing in our success and rewarded for a great performance with a generous benefits package.

About the business area

With a team of over 400 people servicing over 3.6 million customers and over 14,000 corporate clients our Workplace DC Pensions business helps people plan and save for their retirement. Our vision is to be recognised through market leading customer engagement and digital innovation as the expert in helping customers achieve their long term saving goals and to be their employer’s partner of choice.

We’re a trusting, enthusiastic and commercially ambitious business who really care about helping our customers save for their future. We value each other and take absolute pride in performing at our very best.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.