We have exciting opportunities for Customer Service Consultants within our Group Protection ( Broker Relationship team ) in Hove.

• Deliver a fast, effective and accurate service to our customers.
• Process any of our customers’ needs accurately and technically, on a right first time basis.
• Deal with all correspondence from our internal and external customers, keeping them up to date on progress to ensure next stages are understood and that any correspondence is effective and accurate.
• Offer support and assistance where appropriate to other team members or other areas, therefore contributing to a highly motivated and efficient culture.
• Identify, log and resolve a customer complaint, internal guidance.
• Ensure that customers are treated fairly, in line with Legal & General’s Customer Experience and TCF policy.

CII GR1 Or similar Group Protection qualification (Desirable)

Group Protection/ Group Risk experience (Desirable)

Skills

Highly competent with the use of Excel ( required )

Communication

• Excellent communication skills, both oral and written.
• Ability to interpret complex information.
• Excellent attention to detail.

Customer orientation

• Actively listens and understands customer/ audience needs. Broker/ Intermediary experience is desirable but not essential
• Takes ownership to ensure customer satisfaction.
• Approaches challenges and problems with energy, enthusiasm and a determination to succeed

Flexibility and change orientation

• Accepts the need for change and is willing to work flexibly.

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, private medical insurance, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

Working hours for this role cover between 8.30 and 5pm Monday to Friday ( with a rota to cover earlier/later times )

Proposed start date for training will be 9th March 2020 . There will be a six week training period for the position which you will need to attend.

For any further information, please contact Christine.Mitchell@landg.com