Supplier Relationship Manager
- Role Type
- Upto £62k dependent on experience
- Closing Date
- Company Info
Working here is about being there for our customers; we’re available should the worst happen and we work together to enable social and financial equality across the UK. But it’s also about you –how you develop and what you can achieve. We’ll help your talent thrive in an environment where you’ll be supported to work flexibly and autonomously, sharing in our success and rewarded for a great performance with a generous benefits package.
- Department Info
From HR and Digital teams through to Group Finance, Procurement, Risk and Corporate Comms – our Group functions support our businesses across the UK and abroad. Delivering essential services and activities that have a real impact on our business and our customers lives, we enable our people to do what they do best, contributing to delivering a great .
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.
- Job Duties
PURPOSE: Responsible for the management of the commercial relationships with allocated key group suppliers, throughout the lifecycle of the agreement. To proactively manage contract performance and identify and deliver additional value into the Legal & General supply chain.
Support the development of best practise methodology for SRM through the application of rigorous and effective contract management policy and process, including comprehensive understanding of allocated supplier Agreements and strategy, applicable business unit strategy, business plan and key stakeholders.
Provide thought leadership and best practice to the wider Business Units and Procurement centres with regard to SRM activity, tools, processes and best practice.
Supplier Relationship management
Manage allocated key supplier contracts, ensuring all business requirements are suitably supported by external vendors through proactive account development and management.
Ensure consistent support and compliance with all relevant policies and procedures. Support the GPSM strategy and objectives across Legal & General in order to meet the business objectives within the most appropriate time, quality and cost parameters. Implement and promote rigorous governance throughout supplier relationships. Own relevant allocated interfaces into the Legal & General organisation.
Identify opportunities to drive value and improve the performance of the existing and potential supply base, seeking ways to drive innovation in processes, reduce costs, reduce risks, improve performance and stimulate competition between qualified suppliers.
To manage the governance of key supplier relationships ensuring that commercial obligations are adhered to. Engage with suppliers and partners, ensure that suppliers are monitored and managed consistent with the terms set out in contracts, and notify management where there are discrepancies.
Maintain and build business relationships with suppliers in order to ensure that delivery schedules are achieved, and that favourable terms can be agreed with the supplier to suit business needs.
Contract Governance & Best Practise
Implement a formal supplier management framework for all applicable suppliers including driving the delivery of supplier Account Development Plans in order to identify opportunities to improve the level of service or reduce cost. Ensure SRM is represented and recognised across all business units. Manage risks linked to supplier activity by supporting compliance with agreed group policies, legal requirements, regulation and by engendering professional ethics.
Ensure compliance with roles and responsibilities of the UK Procurement Environmental Management System and the requirements of the CSR supply chain management programme. To work with Procurement and MSP Governance teams to avoid overlap, maintain interworking opportunities and best practise application.
Continually look to drive improvement via improved processes and tooling.Play a key role in the development of the GPSM TOM, including development of central GPSM SRM material and support deployment and roadshows across L&G sites.
Manage and lead the commercial relationship with relevant suppliers. Control the commercial change process for key performance indicators/SLAs to ensure that the indicators in use are providing internal stakeholders with the visibility needed of the operation. Ensure that any deviations from performance or the commercial agreement are clearly identified and reported to the appropriate forum, including any mitigating factors which may be significant. Take the lead in commercial requirements for the business when engaged with the Legal, Procurement departments and external suppliers.
Provide procurement sourcing activity as and when required for in-scope managed suppliers.
Monitor and analyse supplier performance, ensure and agree and implement improvement plans with suppliers, monitor supplier engagement. Provide support and advice to wider Legal & General business Relationship Managers.
Engage in lower value / risk Procurement and sourcing activity as required as part of the GPSM Operating model.
Track expenditure for applicable suppliers. Support Head of GPSM and finance controllers during the budget cycle to ensure appropriate expenditure plans are put in place and GPSM financial objectives are met.
Treating Customers Fairly
In all situations where suppliers provide goods and services directly to our external customers, ensure that procurement activity and supplier relationships are managed in line with Legal & General’s Customer Experience and Treating Customers Fairly Policy
- Skills Required
Technical Knowledge Area
What exactly is required?
Understanding contract law sufficiently to be able to identify risks, gaps and opportunities and to be able to ensure supplier delivery to the required quality
Lead and run in scope RFI/RFP’s and commercial/contractual negotiations.
A demonstrable knowledge of techniques to deliver continuous cost savings and add value to business units
Supply Chain Management
Understanding the supply chain specific to Legal & General including the role of suppliers, their importance and their impact on Legal & General. Also understanding the regulatory obligations relating to the supply chain
A knowledge of tools and techniques to evaluate the balance of power between Legal & General and its suppliers, the impact of this balance/imbalance and how to use it or change it to Legal & General’ s advantage
Understanding of contract negotiation and contract/supplier management best practise and Legal & General specific processes
Understanding of supplier governance and its implementation for different agreements/services
Understanding the supply chain specific to Legal & General including the role of suppliers, their importance and their impact on Legal & General and Shared Services
A knowledge of legal requirements and Legal & General’s Corporate Social Responsibility in relation to the supply chain including workers’ rights and waste
Business and IT Strategy
Understanding of the broad economic, legislative and regulatory (particularly FSA) contexts within which Legal & General operates and their influence on the management of Shared Services and the solutions delivery
Understanding of the principles of business case construction and the Legal & General specific rules relating to the construction and management of business cases e.g. levels of approval, overspends
Understanding of budget principles e.g. recharge mechanism, Legal & General accounting principles and systems
What should be demonstrated?
Establishing effective relationships with peers, senior business managers and Directors who consider the holder to be a Subject Matter Expert and ‘Go to’ person
Interpreting business needs and requirements and ensuring that these are delivered
Ensuring appropriate SRM representation on strategic projects
The ability to lead, innovate and deliver solutions to commercial/service problems
An understanding of key performance indicators and SLAs for Service Delivery and reporting
An understanding of end to end life-cycle from inception to implementation including the organisation of change initiatives (Sponsors, Steering Committees etc) and the construction of business cases
Understanding of complex performance management frameworks
Demonstrate a high-degree of numeracy, allowing the jobholder to make quick calculations, understand commercial offers and make decisions based on them to obtain best value
The accurate reporting of cost changes and cost avoidance
Leadership and Team Working
Promote GPSM, lead by example and ensure professional conduct at all times
Take a wider interest within Legal & General
Demonstrate sound commercial judgement at all times and the ability to make the right decision or recommendation to peers and senior management quickly
Able to identify and adhere to important deadlines and re-schedule less important tasks as appropriate, ensuring customers are kept informed
Meet and/or exceed departmental and personal objectives as appropriate
Contribute to accurate budget management
Project management skills
Self starter / independent work ability
High standard of written and verbal communication / presentation
The ability to prepare business cases, contracts and senior management briefings and summaries
The ability to give clear and comprehensive instructions and also to interpret and deliver against instructions received
Represent Legal & General professionally with customers and suppliers
The ability to interpret ethical policy and differentiate between normal and excessive business gifts and/or hospitality
Constant demonstration of the ethical values of Legal & General, leading by example internally and externally
An understanding of commercial terms and unenforceable provisions (Unfair Contract Terms etc)
Comprehensive experience of managing key supplier relationships for at least 2 years. Operational business management.
Some Procurement experience, ideally in possession of or working towards the CIPS qualification.
Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 27 days' holiday,private medical insurance, performance related bonuses, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us
For further information about the role, please contact Lynn Morriss, UK Resourcing Lead, at email@example.com.