We have a vacancy for a Claims Consultant who will provide a pro-active and comprehensive claims administration for a defined account portfolio, authorising and processing the payment of Group Protection claims.

Purpose:

To provide a pro-active and comprehensive claims administration for a defined account portfolio, authorising and processing the payment of Group Protection claims.

Responsibilities:

• Validate and triage new Group Protection claims by completing all the required data checks and where appropriate, through liaison with other Workplace Health & Protection Operations teams.
• Prepare new and existing Group Protection claims for payment, calculating and revising the annual benefit payable.  Ensuring that appropriate documentation is issued.
• Where appropriate request medical evidence on new and existing Group Protection claims, from GPs, consultants and other medical specialists.
• Ensure that claims are reviewed in line with targeted dates as specified during the assessment process
• Develop and build effective relationships with IFA’s and Policyholders (employers), in order to maximise the effectiveness of our benefit management processes including the provision of support for the portfolio management of defined schemes.
• Where appropriate, assist in the provision of Management Information on portfolio accounts which analyses performance and identifies key trends
• Ensure a consistent and good level of service that means customers’ expectations are met, is consistent with what we have communicated and is aligned to L&G’s Customer Experience and Treating Customers Fairly policy, where failings are identified; provide information to relevant areas to enable changes to be made.
• Authorise payment of Group Protection claims for payment within individual authorisation limits as agreed by the Head of Claims
• Adhere to processes and systems to ensure that all customer data is dealt with appropriately in accordance with legislation, in particular the Data Protection Act (1995), the Access to Medical Reports Act (1988) and Legal & General’s Confidentiality Policy.

• In depth knowledge of core Group Protection products would be beneficial 
• Good knowledge of Legal & General’s claims processes and procedures
• Understanding of the investigative and rehabilitation services provided by  external organisations.
• Understanding of State Incapacity Benefits.
• The jobholder requires excellent interpersonal skills to be able to deal  confidently and effectively with IFA’s, policyholders, individually, taff and management of Legal & General.

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, an annual supplement for private medical insurance, discretionary performance related bonuses, paid overtime, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

Please contact Stacie Burnett, Resourcing Lead - Stacie.Burnett@landg.com for further information.