Client Relationship Manager

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VN-14977

Fixed Term Contract (inc Secondee)

Cardiff

£27,100 - £42,900

26 November 2019

We are looking for a Client Relationship Manager to own, establish, develop and maintain relationships with key decision makers across the portfolio and ensure maximisation of LGIM sales and market share.

 

Please note that this role is intially offered as a 13 month secondment or fixed term contract with the possibility, but not guarantee, that the role might become permanent.

  • Ensure the delivery of growth targets across the portfolio, as set by LGIM DC management team in order to ensure the continued success of the division
  • Ensure key focus is on the retention of the portfolio, as set by LGIM DC management team in order to ensure the continued success of the division
  • Own, establish, develop and maintain relationships with key decision makers across the portfolio, understanding their tactical and strategic goals and ensuring that all new business and profitable restructure opportunities are identified and progressed in a timely manner, thus ensuring maximisation of LGIM sales penetration and market share
  • Provide feedback and engage appropriately with Product & Proposition, Marketing and Change areas to help ensure there is a range of products and services to meet the needs of existing clients, leading to the delivery of the LGIM DC ambitions and growth strategy
  • Personally maintain a good knowledge of LGIM DC Pensions proposition and processes, keep abreast of legislative developments and other market activity in order to be able to discuss relevant topics in an informed manner and to understand and influence client employee benefit decisions
  • Maximise cost effectiveness and employer satisfaction by implementing best practice in all aspects of the management of client portfolio, working with employers to pilot and report back appropriately on new initiatives in terms of our proposition and customer experience programme and ensuring all activity undertaken in fulfilling the role considers the fair treatment of the end customer

 

 

Demonstrable communication/presentation skill – previous client facing meeting and presentational experience at a senior level within significant employers and intermediaries/partners is a requirement, as is the ability to articulate and convey information in a clear and compelling manner in writing and in person.

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, an annual supplement for private medical insurance, discretionary performance related bonuses, paid overtime, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

For more details, please contact Helen Brockbank - Resourcing Lead - helen.brockbank@landg.com

 

About L&G

We take pride in being there for our customers. We help them deal with whatever life has in store and support them in achieving financial security; and that’s thanks to the talented and dedicated people who work with us. For us, ‘social responsibility’ is not just a buzzword. It defines us and runs through everything we do for our customers and as an employer. And working with us, you’ll get a competitive reward package and have the flexibility and autonomy to deliver your personal, business and career goals.

About the business area

With a team of over 400 people servicing over 3.5 million customers and over 13,000 corporate clients our Workplace DC Pensions business helps people plan and save for their retirement. Our vision is to be recognised through market leading customer engagement and digital innovation as the expert in helping customers achieve their long term saving goals and to be their employer’s partner of choice.

We’re a trusting, enthusiastic and commercially ambitious business who really care about helping our customers save for their future. We value each other and take absolute pride in performing at our very best.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.

 

About L&G

We take pride in being there for our customers. We help them deal with whatever life has in store and support them in achieving financial security; and that’s thanks to the talented and dedicated people who work with us. For us, ‘social responsibility’ is not just a buzzword. It defines us and runs through everything we do for our customers and as an employer. And working with us, you’ll get a competitive reward package and have the flexibility and autonomy to deliver your personal, business and career goals.

About the business area

With a team of over 400 people servicing over 3.5 million customers and over 13,000 corporate clients our Workplace DC Pensions business helps people plan and save for their retirement. Our vision is to be recognised through market leading customer engagement and digital innovation as the expert in helping customers achieve their long term saving goals and to be their employer’s partner of choice.

We’re a trusting, enthusiastic and commercially ambitious business who really care about helping our customers save for their future. We value each other and take absolute pride in performing at our very best.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.