We have an excellent opportunity for a Telephone Account Manager to join our Intermediaries team in Cardiff.

• To achieve agreed account performance targets, through building business relationships at all levels with allocated accounts.
• To establish, define and maintain a business plan to drive account development,relationship management and product promotion.
• To demonstrate excellent communication skills, in both verbal and written form.
• To influence account strategy development by collating and feeding market intelligence to your accounts and colleagues.
• To work in an effective partnership with all colleagues in Intermediated Division and across the wider Legal & General business.
• To respond to and take ownership of pre submission related enquiries, ensuring accounts are furnished with the information needed to fulfil their enquiry.
• To maintain a high level of knowledge of competitor and own products and propositions, as well as industry and market place awareness.
• To Interact with accounts, and handle any customer complaints in difficult and sensitive situations with sympathy and empathy in order to resolve customer queries.

• Sales experience desirable
• Enthusiastic, self-motivated individual who uses their own initiative
• Take pride in delivering expected outcomes
• Effective communications skills
• Ability to work in a fast paced environment with targets
• Able to plan and organise your time and workflow
• Previous experience with Intermediary market, IFA’s desirable
• A background in Insurance/protection products would be advantageous
• IT literate
• RO1 & RO5 qualified desirable

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, private medical insurance, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

The typical working hours for this role as part of a 35 hour week, are Monday to Friday 9am to 5pm.