We are looking for an administrator to join our Home Finance team in Solihull. This will be for a period of 6 months. If you have the relevant skills and enjoy working as part of a team, then this could be the opprtunity for you.

• Undertake a range of customer related activity including responding to customer enquiries, ensure that the enquiry is fully understood and provide information dealing with complaints, explaining options, explaining product or benefit features in order to satisfy customer needs
• Complete customer-based information and feedback (e.g. letters, paper files, etc.) such that customer records are complete and fully up to date
• Generate standard correspondence relating to customer queries and ensure that these are despatched to customers on time and to requirement
• Understand and apply all process controls (e.g. money laundering, data protection, etc.) in order to ensure all activity in the role is fully compliant with requirements
• May undertake preliminary assessments of information, documents and requirements including sourcing all information, technical inputs and other research, and make or take related decisions within delegated level of authority
• Understand the commitments that are made about the level of service during the marketing and sales processes to ensure the area is capable of meeting those expectations

• Knowledge of Microsoft office products
• Previous experience working in an administrative role in a financial services environment is beneficial
• Strong team working skills
• Good communication skills - both written and verbal
• Good attention to detail

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, an annual supplement for private medical insurance, discretionary performance related bonuses, paid overtime, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

For any further information, please contact Christine.Mitchell@landg.com

This is a fixed term position for a 6 month period.

We are looking for the successful candidate to cover the working hours of 9.30am - 2.30pm Monday to Friday.