We are a small proactive HR Shared Services team and are looking for an experienced HR Advisor to join our busy friendly team. 

We are a small proactive HR Shared Services team and are looking for an experienced HR Advisor to join our busy friendly team. 

Reporting into the Shared Services Team manager, this is a hands-on role where you would be working in a fast paced unionised environment and therefore require you to be confident in dealing with a wide range of stakeholders.

We are in the process of changing the way that our HR shared service team works and its service delivery model so this is a great time to join the organisation and will provide you with an opportunity to gain varied experience.

Duties include:

• Challenging and influencing the customer through providing advice and support on complex and sensitive HR issues including employee relations matters, ensuring these are handled in accordance with employment law legislation.
• Accurately maintaining data held across the core HR systems
• Create and deliver HR Training material to upskill our people management capability in order to reduce the reliance on HR
• Working alongside our external payroll provider assisting with queries including mileage, payslips, maternity, paternity and absence.
• Providing excellent customer service and ensuring agreed SLA’s and quality measures are met through effective management and prioritisation of workload
• Identify and propose improvements to policy or processes to enhance customer experience
• Participate in any appropriate HR or business related projects or initiatives

Knowledge and Experience

• Substantial experience of working in an HR advisory role
• CIPD or equivalent demonstrable experience
• Strong knowledge of current Employment Law
• Excellent leadership and influencing skills
• HR administration and best practice

Skills:

• Highly organised. Able to manage multiple priorities in order to meet strict deadlines.
• Excellent communication skills and the ability to build strong working relationships at all levels
• A willingness to challenge in a constructive manner
• Good standard of written and verbal communication
• Ability to build relationships and communicate in a clear and fluent way to appropriate audience and adapt the style of delivery to suit the audience.
• Diligent with an attention to detail
• Approachable and positive demeanour
• Strong understanding

Desriable:

• An understanding of payroll transactions would be advantageous
• Flexiblity to work in other locations on occasion
• Preferably had previous experience in working within a shared service

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, private medical insurance, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.