Customer and Client Advisor

We’re sorry. We’re no longer accepting applications for this role.

Search and apply for similar opportunities or register your interest to receive alerts of the latest suitable jobs as they become available. 

VN-14296

Permanent

Cardiff

up to £18,500

25 September 2019

Back to search

We are recruiting for a Customer and Client Advisor to join our Workplace Pensions team in Cardiff.

This is a permanent position, but we also have a 6 month secondment opportunity available

Deliver outstanding service to our customers and clients by

Building a positive relationship with the customer or client

Demonstrate that you can put yourself in the customers/clients shoes by actively listening to their concerns

Be able to ask good questions to ensure you’ve understood the customer needs

Manage customer/client expectations when you’re unable to meet their expectations

Suggest options and agree the way forward with the customer or client

Keep customers/clients informed at all stages

Be able to record and report customer information, including feedback

Understanding of the pension customer profiles to provide an excellent customer experience to all

Understanding of quality framework measures and controls

Be able to team work, build trust and respect with others, sharing best practice and ideas.

Be able to build relationships with other teams and individuals

Good working knowledge of Pensions Products

Demonstrate understanding of the Investment fund range

Demonstrate understanding of the claims and benefits available

Understanding of Pension environment

Adherence to all regulatory requirements including DPA, GDPR, KYC, Complaint Handling and role of the FCA

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, private medical insurance, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

This is a permanent position, but we also have a 6 month secondment opportunity available

For further information contact Rachel.Varney@landg.com

About L&G

We take pride in being there for our customers. We help them deal with whatever life has in store and support them in achieving financial security; and that’s thanks to the talented and dedicated people who work with us. For us, ‘social responsibility’ is not just a buzzword. It defines us and runs through everything we do for our customers and as an employer. And working with us, you’ll get a competitive reward package and have the flexibility and autonomy to deliver your personal, business and career goals.

About the business area

With a team of over 400 people servicing over 2.8 million customers and over 13,000 corporate clients our Workplace DC Pensions business helps people plan and save for their retirement. Our vision is to be recognised through market leading customer engagement and digital innovation as the expert in helping customers achieve their long term saving goals and to be their employer’s partner of choice.

We’re a trusting, enthusiastic and commercially ambitious business who really care about helping our customers save for their future. We value each other and take absolute pride in performing at our very best.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.

 

Back to search

About L&G

We take pride in being there for our customers. We help them deal with whatever life has in store and support them in achieving financial security; and that’s thanks to the talented and dedicated people who work with us. For us, ‘social responsibility’ is not just a buzzword. It defines us and runs through everything we do for our customers and as an employer. And working with us, you’ll get a competitive reward package and have the flexibility and autonomy to deliver your personal, business and career goals.

About the business area

With a team of over 400 people servicing over 2.8 million customers and over 13,000 corporate clients our Workplace DC Pensions business helps people plan and save for their retirement. Our vision is to be recognised through market leading customer engagement and digital innovation as the expert in helping customers achieve their long term saving goals and to be their employer’s partner of choice.

We’re a trusting, enthusiastic and commercially ambitious business who really care about helping our customers save for their future. We value each other and take absolute pride in performing at our very best.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.