We are currently seeking an experienced Team Manager to join our Workplace DC Pensions business area, in Cardiff.

• Manage and oversee multiple transactions across a number of functions and all product types (DC Pensions), ensuring cost effective operations that mitigate risk and comply with regulatory and audit requirements
• Maximise customer advocacy by managing and promoting the Customer Experience and Treating Customers Fairly, putting the customer at the centre of operational thinking so that quality is optimised, the root cause of error and complaints addressed and service excellence achieved.
• Take the lead in all matters with regard to the management of the team, ensuring consistency with the Group’s policies and procedures, including the Partnership Agreement, to maximise business performance and employee morale and engagement
• Ensure all team members are appropriately trained, organised and kept up to date with regulatory, industry and product/process changes. Motivate and develop staff through the performance management system to achieve excellence
• Build and develop relationships with Business Partners and peers to ensure that the business and customer benefits from a sense of ‘one team’
• Take responsibility for your own development in order to achieve competency at the earliest opportunity and then maintain and continually enhance your own management skill set and knowledge of the investments arena
• Consistently demonstrate a positive ‘can-do’ approach to your role, promote the achievements of your team and L&GI and act as a role model of the L&G behaviours to peers and subordinates
• Treating Customers Fairly (see HR Intranet)
• People Management Partnership Accountabilities for jobholders that manage people (see HR Intranet)

• Proven ability to communicate effectively, both verbally and in writing
• Proven ability to develop self and staff
• Proven ability to manage poor performance
• Proven ability to motivate others to achieve results
• Proven ability to positively influence at different levels
• Proven ability to own customer problems and resolve issues quickly in a way that treats customers fairly and protects the business
• Proven ability to confidently make decisions based on evaluations of risks and using all available information
• Ability to build and maintain relationships, including proven ability to contribute to peer group development
• Ability to work under pressure whilst maintaining standards
• Ability to innovate and be an agent of change

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, private medical insurance, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

For further information, please contact Rachel.Varney@landg.com