We have exciting opportunities for Administrators to join our Workplace Pensions operations team in Cardiff. 

1.Service Proposition

Use work tools and web-based services, prioritise own work and proactively support the Team Manager and other team members to meet service levels, targets and customer expectations to a customer population ranging from sophisticated, high net worth individuals to non-advised, low tech individuals across the full suite of Workplace Savings products and propositions.

2. Technical Expertise

Acquire and utilise your technical expertise in product, systems, legislation and processes as laid out in the knowledge and skills matrix, in order to maximise your contribution to the area and ensuring customers are provided with the correct information to manage and plan for retirement.           

3. Efficiency Improvements

Look to continually improve efficiency, by effectively managing and resolving exceptions created by our IT system framework & customer population, in order to maximise productivity whilst maintaining a consistently cost-effective, quality service.

4. Data Analysis

Record accurate information and process work within agreed external service levels.  Provide accurate and timely updates therefore ensure deadlines are met and quality levels are achieved in order to deliver a high standard of customer service and ensuring data can be provided for internal MI reporting.

5. Controls

Assist the team and department to adhere to pension regulations and in the identification and management of regulatory and financial risks, breaches and complaints, in order to reduce the risk of reoccurrence ensuring the Customer Experience is maximised, whilst still providing the required Levels of Customer & Business protection.

• Previous experience of Administrative skills desirable
• Good attention to detail
• Ability to communicate clearly and confidently, demonstrating good listening and questioning skills.
• Ability to raise your game when faced with a challenge or opportunity
• Be willing to learn new systems and have the ability to reconcile multiple systems.
• Have strong Analytical, problem solving and investigative skills
• Have exceptional customer service skills.

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, private medical insurance, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

Working pattern is Monday to Friday ( 9am - 5pm ). Training will be provided.

For any further information, please contact Christine.Mitchell@landg.com